Unique Coffee Roasters — Restaurant in New York

If I could give negative stars, I would. I have been a customer of this establishment for more than 10 years. I have had a subscription for those 10 years, then earlier this year somehow the subscription stopped processing the card (nothing wrong with the card btw). I called and was informed that they had an issue with a payment processor for subscription plans and that they are in the process of resolving it. After 2-3 weeks the issue was not fixed, but luckily the representative manually adjusted the order based on my subscription.

When it came time to order again, the subscription was completely removed from my account. I called again, was told that they no longer offer subscriptions (even though on their website there is a tab for it at the time of writing this). I explained my situation and was reassured that the owner would be approached about the issue and that I would get a call back. I have not received any calls from them so I decided to follow up the next day, was told the person I have to speak to is in a meeting and to call back in 1 hour. Called back in an hour to endless rings and eventually the answering machine.

This entire process from problem to this point was several months, as usually the supply I order lasts me 2-3 months. Also, as others pointed out their shipping has started to be atrocious for the past year or two, I’m talking almost a month at times and I believe it would have been longer had I not called asking about my order. It is insulting and degrading to be treated like this. I hope everyone steers away from this company because they do not value their customers, even ones of more...

Unique Coffee Roasters is without a doubt the best coffee. My husband and I order coffee to pick up about once a month (we live in central Jersey). I place orders for about 6 people now. Every time someone else has it at our house they want some too. We pick it up where it is roasted and you can not believe how clean the facility is. You could eat off any surface, the place smells like heaven and the people are friendly and helpful. Love the unusual flavors and the blends are great. The tea is also wonderful. The single source coffees are all awesome too. The only down side is that we hate to go out and have any other coffee. Nothing lives up to our Unique Coffee. We would give this 10 stars if we could..Truly the best coffee and the best experience in coffee buying. Thank you Unique and keep up the great work..just keep doing what...

We recently bought a bag of premier Kona whole bean coffee made by unique coffee roasters, medium blend. This coffee is so weak we have to put twice the amount of grounds in our coffee maker to even come close to the flavor of any other brand of Kona we have tried. And I don’t know what makes the grounds so staticky and flying everywhere, but that’s what this coffee does. We have tried a few brands of Kona coffee and this one is by...