Waterfall Lounge BK — Restaurant in New York

I recently placed a takeout order for two shrimp plates from here, that I had previously enjoyed dining in. Unfortunately, my experience this time was far from satisfactory.

When I called to place my order, a man answered in a quiet area and insisted on transferring me to someone at the bar to take my order. Once transferred, I was greeted by a very rude person amidst a noisy background. I had to scream my order four times before she finally processed it.

Upon arriving at the bar to pick up my meal, the customer service was just as poor as it had been over the phone. A lady with blonde and brown hair served me with an evident lack of enthusiasm and professionalism, as if she didn't want to be there. This wasn’t her first time servicing me like this, she needs to learn professionalism.

When I got home, I was shocked to find the meal completely inedible. The shrimp had a white, wet residue on it, which was highly unappetizing and concerning. This was particularly disappointing given that my previous dine-in experiences at the same restaurant had been enjoyable, with well-prepared shrimp.

Overall, I was utterly disappointed with both the food and service. The restaurant must do better to ensure a consistent and positive experience for all customers, whether dining in or...

I was pleasantly surprised with the food and the vibe of Waterfall. A lot of businesses in the area tend to be more “factory line” type of service but I was happy to see this wasn’t the case for me. So far I’ve been there 3 times and haven’t been disappointed.

Although they have appetizers only the menu, the tamarind wings and Fish Nibblers have slowly become my...

really fun on wednesdays hookah only on wednesdays DJ and great music on wednesdays host is interactive on wednesdays fried chicken is delicious sweet chili wings are good but very saucy good fries good plantain fries backyard is a plus definitely a...