McDonald's — Restaurant in Newark

Extremely disappointed with the lack of professionalism and empathy from the manager Erica at this location. On May 30, 2025, I placed a mobile order (Check-In# CJ20-LG05WU, Order# CJ20) for a 20-piece Chicken McNuggets meal for my 7-year-old autistic son. I politely asked if the nuggets could be separated into a 10-piece box, as this helps my son manage his food better due to his sensory needs.

The employee told me the manager refused. When I offered to pay the $1 fee per box and even give back the original 20-piece box so they could repackage it, I was still told no. My father explained that we placed this same order the day before at a McDonald’s in Jersey City and had no issues they were kind and accommodating. The manager, Erica, rudely said, “I don’t care what happened yesterday.”

As my son started crying and screaming in distress, I asked to speak with Erica directly. She came to the window with a nasty attitude and said, “No, I will not be giving you anything.” When I asked for her name to report the situation, she said, “I don’t care.”

This whole experience was stressful and completely unnecessary. I live in Newark and have visited this location often, but this interaction left me shocked. A little understanding goes a long way especially when dealing with children who have special needs. I hope McDonald’s addresses this behavior and provides better training on customer service and...

The workers there are not professional,i went in there to get my morning coffee and heard one of the girls using profanity and customes can over hear them, then the cashier told me to give her a second and she went to the drive through window and start taking customers at the window while there was already someone there handling the drive through customers, i stood at the cash register close to 20mins to place my order, then on another occasion i placed my order on the mobile app the young lady made my ice coffee and left it by the machine , another team member asked what i was waiting for i then told her my ice coffee the girl that made it told her im waiting on my ice coffee too 30mins later im still standing there without my coffee then the girl turned around and saw me standing there still then saw the coffee sitting there and eventually handed it to me, and note i was the only customer left in the McDonalds, other customers came in placed their order got their stuff and left a long time ago, im suggesting more training for these individuals working at this location. I have observed this for a while now and said nothing. I turn my head everytime i pass there now, if you're running late for work i suggest walking through the drive through you'll get your order more faster...

All those renovations in appearance makes no difference if the staff is unprofessional and simply ghetto. Then again it is in Newark smh. I was not aware that this particular Mc Donald's was not a corporate store, honestly I wouldn't know how to differentiate one from the other. In any case to my understanding every Mc Donald's ran the same policy in regards to the food they sell, obviously. So when I go to get my coffee, everyone knows you are entitled for one free refill but to my surprise this Mc Donald's does not honor that. The person at the register who's name is Estella (mexican woman) was the one who took my order and made me feel real uncomfortable and awkward when I asked politely for my refill. There were others on line waiting to take their order and I feel like she deliberately embarrassed me. There was no need to make me feel degraded, at the end of the day I am a customer and I have no need to bring my business here. I should of took my business where I noramlly go which is the one located on Washington Ave, in Belleville. That just goes to show you how true the phrase is, "Never judge a book by...