Origin Restaurant and Lounge

The VIP section looks pretty if you’re only staring at it. Before entering, you must pay for your party of 8. We happened to touch the table, which was sticky. We told our party not to touch it the entire time. The carpet felt sticky. I was beyond appalled that this was what they considered VIP. Some of us danced on the floor to avoid our feet getting molded to the section. The only time we saw smiles from those who served us was when they first brought out our bottles and did a little dance. After that, everyone disappeared. We weren’t catered at all! We had to look for the server for appetizers and ask for this and that. Then you pay before the food comes out. When the food arrived and we were done, the server never returned. We had to search for her. This didn’t feel like VIP service at all. Our ice bucket melted, and we needed refills to keep our liquor cold. To our disappointment, no one was in sight to serve our table. We gave up and served ourselves. No one even bothered to wipe down our table or take away our empty liquor bottles. We didn’t even place another order because we were over it at this point with their services. This VIP service for a party of eight was horrendous. The music was poppin', and I’ll give the DJs that credit for overall entertainment. I wouldn’t recommend VIP or reserving any tables. It’s not worth the money if this is what type of service they’re offering. Also note that the service on the first floor was unpleasant from the hostess and waitstaff. There wasn’t any welcoming energy from anyone. Stand behind your brand. Give better customer service. I understand it's in Newark, NJ, but if you’re charging an upscale price, then you should be serving it with better hospitality than what we received.