Firehouse Subs Newberry — Restaurant in Newberry

I love Firehouse Subs. This location is always exceptional. Great food & service.

My last visit was on Sun, Nov 2nd 2025. I wasn't able to get there until almost 9:30pm and they close at 10pm. I was the only person there. The person working was already at the counter before I walked in, they happily greeted me, took my order and made my sandwiches quickly exactly as I requested and they were very good.

I worked in the food industry when I was younger so I know how annoying it is when a customer comes in shortly before closing. So I usually try to never go somewhere during the last hour of business. Which is why I really wanted to talk about my last visit. The person working was very pleasant and if you didn't know the time of day, you'd of never known if they had jus started their shift or if it was the end of the day by their demeanor. I wish I had gotten this employees name because they deserve the praise. I wasn't having the best day so to come across someone who was so pleasant and great at their job at the very end of their shift really made my night and helped make my entire day...

Really disappointed in this firehouse location. Have been a firehouse fan for years and went to this one for the first time today. It was chaos in there and even with 15 people behind the counter people were waiting 30 + minutes for a sandwich. That by itself wouldn’t be enough to upset me but the management in there was very unapologetic about how things were being handled and definitely did not leave us wanting to go back a second time. It did not seem like the staff knew what they were doing and for as busy as they were I would have expected them to be a little more attentive to their customers. Will continue to go to other firehouse locations even though this one is the closest because I wouldn’t ever walk...

Went here and got two full size subs and asked for a water then was asked if I wanted to donate which I said yes. I was given my cup and heard the girl behind the counter say something to the guy who took my order who replied to her yeah I know. After I got my ice I was about to press the water button which then it switched before I could press. I'm assuming the guy pressed a button before I could. Now why would I steal some soda after spending almost $30 and donating to the fire department?! I honestly felt embarrassed and stereotyped. If you're that worried of someone stealing a drink maybe just put the machine behind the counter so you won't embarrass your customers who just wanted...