Patticakes at Tioga — Restaurant in Newberry

I used to love this place. Until this morning (2/19) when I come in and ordered an iced caramel latte. It tasted burnt and I did not want to complain so my friend simply went up to ask them to put more flavor into it. It still did not taste good and considering I paid money for it, I wanted to enjoy my coffee. I went up to the counter very politely to ask for a different coffee and was asked why. I said it tasted burnt and would like to try another coffee. The first worker walked away with an attitude, which even my friend had noticed. Another worker came up to charge me for the difference of the coffee, which I was fine with. I asked for the first workers name and was once again asked why I needed it. I told him that he had attitude and simply wanted to know. The worker told me no, and that I didn't need that information. At that point I get frustrated and the worker goes on about how legally he doesn't need to give me that information. At that point I am upset because I asked nicely for a new coffee just to get attitude and told no for their names. I bring up knowing the manager Dave, and he says he cannot find my previous order and does not charge me. I walk away to tell my friend very loudly how upset I was and started to write a review. In the middle of writing the review, the worker who had told me no for their names had come up to apologize. He tells me he is the shift lead and that we got off on the wrong foot. I appreciated this. UNTIL he told me that the other employee was very nice and that I may have been the one with the attitude. In the end, he does tell me both of their names, which made no sense to his statement before saying that legally he didn't have to tell me. As a shift lead, he is 100% wrong to say that and as the saying goes, the customer is always right. Especially one like me who asked very nicely and was even willing to pay the difference for a coffee they gave me that tasted awful. As a side note, my friend who was with me is a barista and also acknowledges how horrible that interaction went and the unprofessional way these 2 young men acted. I hope they do better, because I enjoyed going to patticakes but I do not know if I...

I absolutely love this Patticakes and have spent hundreds of dollars there across my numerous years in Gainesville. I have since moved away from Gainesville but was visiting a few weeks ago, and decided to stop in to the Tioga Patticakes to fulfill my nostalgic desires. Upon approaching the counter, two gentlemen were standing behind the tablet waiting to take my order. I ordered the turkey panini (much to the chagrin of these shaggy haired baristas) and an iced latte. They responded that “The panini machine is turned off, sorry”. Mind you, this was at 3:15 and their menu says that paninis can be ordered until 5. After a minor back and forth, one of them begrudgingly agreed to go in the back and make the panini. My panini was ready within 5 minutes. This whole interaction left me confused and rather agitated. If it only takes 5 minutes to fire up the panini press and assemble the sandwich, why even turn it off? It’s almost as if their goal is to dissuade people from ordering the panini because it’s an inconvenience. I’m sure the owner really appreciates these baristas running off business because they can’t be bothered to make a panini. I love the atmosphere and the coffee is fine, but the entitled kids behind the counter need a fire lit...

First time I ever went there was on 7/27/25 and I got a large Caramel Macchiato. 1 hour later I started feeling sick like I was going to vomit. So I figured it was me! Nope, uh-huh! The second time I was there was on 7/30/25. There were flies inside and I got the same drink as last time! Same reaction. This time I did vomit. They need to clean those machines or the milk was bad. The service was great and the atmosphere was great! But the coffee sucked. Never will I go there again. Eliano's is way better.

Plus, I've read ALL the reviews and the bad ones that are given, the OWNER does not even apologize for the inconvenience, just an explanation of what they think the problem is. Instead of explaining, for once have a heart and apologize for once. You get more business by actually apologizing and making the...