Bojangles — Restaurant in Newport

This location is less than a mile from home... and yet I still have to drive out to the York, SC (20 minutes away) location for guaranteed satisfaction. Why though?

I haven't been here once that something in the order wasn't messed up or missing or just plain awful... wait no, there was that one time it was good, but I'll come back to that. Every time I order the supremes, they are burnt. You can tell they are from lunch (or possibly the night before) This last time I went, the dirty rice was hard as rock and the sausage was all burnt up... scrapping the bottom of the pan I assume? They're notorious for leaving something out of the bag be it a straw, a spork, the dipping sauce and on two occasions, the biscuit!

So the only time it was good is the one occasion I asked them to drop some fresh chicken. Why do I need to ask? The employees can see when the chicken is getting old and dry or burnt. You shouldn't need to be asked to make fresh food... Oh and check and change the syrup in the fountain machine. On several occasions the soda is just carbonated water! Why??

I think if corporate sent some of the York staff over to this location to train its team, it might help. That location in York has never messed up an order. and I've never had burnt chicken or hard un edible rice.

Seriously when the best compliment I can give is "The honey mustard tasted good" there's a problem.

I'm not just leaving this crappy review to be a jerk either. Bojangles is my favorite fast food restaurant. MY FAVORITE. I rank it higher than Chick-a-freakin'-filet! I guess that's why I'm being critical here. I've tasted the sweet Bo-nectar of the gods, so now I can't go back to sub-par Jangle juice.

So why do I keep coming back here... I mean, it's like I said, they're 5 mins from the house, and I know they COULD be good... just haven't caught them on a good day yet.

Ok, I'm done ranting... just... just remember you gotta check the bag before you drive off.

Oh, pictures too. I mean I'm not going to take a picture of every box of chicken, but here's a few highlights from previous visits.

Another update! : my sister in law came up and stopped here on the way to the house. I told her she has to ask for fresh chicken. She asked “are the supremes fresh” the response was “no not really”

LOL! At least they’re honest, but dang, if you know they aren’t fresh, drop some fresh chicken! Don’t wait to be asked!

ANOTHER UPDATE: parents stopped here on the way to visit. They walked in and I said, “oh no, did you check the box before you left?” They didn’t. The last picture in my photos is of that waste of $22 dollars.

ANOTHER UPDATE: okay so the breakfast crew is good. Breakfast food is usually good. HOWEVER, I dared to try lunch again at this location, and it’s still burnt up tiny chicken nuggets instead of “supremes”. Added a new pic if anyone cares to check it out. So the conclusion is: this location is only good for breakfast. Don’t waste your time or money at lunch or dinner.

Calling corporate (not that they’ll do anything), I’m just done with...

The food at this location has always been better than others. However, the staff (Monday Dec. 11 at 1:23 pm) were AWFUL. The lady taking orders (red shirt) kept interjecting to ask if we were done ordering after we noted which drink we’d like (still hadn’t said which sauce to complete the order). We wanted to make our orders a large size but never got the chance to indicate so because we were cut off from speaking. The lady handing out the orders walked away from us as soon as we asked for an extra BBQ sauce. We ended up asking the lady ordering - she rolled her eyes and said “43 cents”. When we paid for the extra sauce she slammed the sauce into my husbands hand. I understand fast food won’t have 5 star service. However to be treated so rudely, to the point where we couldn’t get the order we wanted originally, is absolutely insane. Fix your staffs attitude!

Edit: We went back to see if breakfast (12/19/2023 around 9:10) would be this locations redemption. Sadly, it was not. We ordered biscuits and gravy and were stunned to find the smallest amount of gravy we’ve ever seen on a biscuit from any restaurant, not just Bojangles. Typically the biscuits are smothered to where you can’t see the biscuit. While I agree that’s overkill in terms of quantity, I do expect more than a literal smear of gravy. Officially crossing this location...

Serious issues at this location! Order today on the app curbside pick up and the waiting game began. The app said 7 mins it would be out. After 17 minutes of waiting for someone to walk (which didn’t happen) I had to go inside in which the person at the front said “here for a pick up”, in return I stated I had a curbside pick up, her reply was the system was down. Funny, the receipt clearly states it’s curbside and no one looks outside or thinks to go ask?! Especially when the app gets your vehicle information. System wasn’t down, they just clearly lazy. This is normal of this location, they don’t care about customer service, they are a waste of space and getting paid for it. Biscuitville comes in and I HOPE they run them out of business in this area. They should get training from York on how to take care of customers. Good luck Bojangles, with reviews and word of mouth’s, your days of taking money and treating customers like dirt is coming to end soon. Just look at the review score, it says everything 3.8 ( should be...