New China — Restaurant in Newport

Beware: I chose to give this place a try and i will never order again. The food taste old and precooked ,The chicken was bits and scraps that were cooked hours before and saturated in sauce, the rice was dry and very under cooked, the egg roll was hard and I thought my wait was an indicator that it would be freshly prepared . Think again. A. $12.00 meal disaster. I tried to eat it , every bite was tough to accept. This is the kicker.... I returned there , complained and the incompetent BOY at the front.absolutely refused to do anything . Just said, "were not doing anything" . I ask for a manager, he refused and said, " I'm the manager". I asked to contact the owner, he refused. After debating with this Boy. I Asked for him to refund what I didn't eat. I then stated.. "All you had to do is offer to remake my food well , more than half the order"I didn't eat... .I also stated, "I drove back here so, do you think Im no longer hungry"? He never offered any resolution until 6 additional customers had come in and were listening. ...I was given $4..00 back to my card. (were all aware of the timeline on that refund). I'm glad that wasn't my last 4.00 , my dogs would have been put to bed hungry. .Apparently someone has left the fate of their business in the hands of an inexperienced Boy and the older people cooking didn't understand english.I left the food and drink...A complaint with the Better Business Bureau is warranted Saving america the...

Never again!

I should've followed my instinct to not buy from this place after the smell of dirty mop water hit me when I came into the store. To top things off, the guy that took my order was doing three things at once and charged me $100 extra to my bank account. The lady working there thought she was slick and immediately did a card refund instead of refunding me the money at the moment. Now, I'm down $120.60 dollars from my account and because it's a holiday weekend, I will not see that money until Thursday of next week. No one spoke English and she got some relative on the phone while she kept trying to force me to sign the receipt and asking for my card to charge me again for my food.

I left without the food so if anyone is interested in potential food poisoning, there are two soups ready and...

I am huge on customer service! The other night my parents and I went to eat at New China in Newport. (Literally the only Chinese restaurant my dad eats at) It was around 9pm but no big deal because they close at 10, right? We ordered our food ($33 something) we sat down and started to eat. At 9:30, she informs us that they close at 9:30 and we need to leave. You just gave us our food and you knew we were eating here! But now we need to leave and your door says 10? I was furious. We gathered our stuff and left. If you notice, the open sign is still on and the door says 10. When she saw me taking pictures, she informed my mom that the cook was tired and they needed to go home. Well, that’s not the way you handle it. I will NEVER give this restaurant my...