Chun Bo Restaurant — Restaurant in Newton

My first and only visit was today,Christmas day 2022, with a to-go phone order. Having never been here before I asked about the spring rolls (traditionally made with veg only, specifically the veg that is available in the spring) asking if they contained any shellfish, as I am deathly allergic. With confidence the order was taken. Waited a few minutes after quoted time, not a big deal at all, especially being Christmas day. Now as I have had this happen before at other Chinese eateries I had cracked the spring roll in half first, and only saw shredded veggies, assuming it was safe to eat I continued.....big mistake. About 2 bites into the spring roll I see a half bitten piece of 61/70 shrimp. I called to confirm that the spring rolls were intended to have shrimp, when I confronted the person on the phone with this information they became very withdrawn from any responsibility. I wasn't calling to complain, I was calling to make sure that it was a known quantity so others can avoid the same issue. Having a major deadly allergen unannounced, and readily found in a menu item is a dangerous game to play, especially when the customer specifically asks about its contents. This isn't a situation where I ordered something clearly unsafe for my allergy, or I asked for a special modification to an existing menu item. I asked about an item on the menu, was told it DID NOT include the allergen, so naturally when biting into the item and finding a piece of shrimp has now found its way into my digestive system I am.....upset. imagine for a moment that you had a very long last few days between you and your wife/husband, and just wanted to spend Christmas day chilling on the couch while binge watching something on a streaming service while you got a fire going and dogs huddled around you while you snack on some Chinese food. now imagine that entire day gets thrown out the window as you angrily write this review while you're on your way to the emergency room to get pumped full of benadryl so you don't die from anaphylaxis......merry Christmas.

ps. For context I've been an executive chef for over 14 years, hence why I'm soooo tired from the last few days,and really didnt feel like cooking anything today. I can tell you with the upmost of confidence that I wouldn't bother writing a negative review if the food simply sucked (it was meh, but w/e) this is literally a matter of life and death for some people. If you cannot manage an allergen as serious as shellfish than you should strongly reconsider if your business model is viable in 2022. You will have someones life in your hands that has less awareness as I did in this situation, and I can only hope they are lucky enough to make it out alive instead of dying a painful and confusing death from...

This was a first time at this restaurant for us. It was 3:02 and the waiter said are too late to order from lunch menu. We understood and it was okay but that was when it became uncomfortable. We automatically caught a huge attitude from the waiter. We were hungry but not starving so we planned on sharing a combo and an appetizer. The waiter was extremely rude and when he realized that all we wanted to do was share a combo he got even nastier. He told us that there was no way it would be enough food for the two of us. He walked away and never even asked us if we wanted a drink. He was nasty every time he came to the table to bring us things after we ordered. We finally got to order a drink but it took till almost when we were done eating for him to bring it. He never brought soy sauce to the table I had to get up and get it. We said thank you and were very nice to him every single time he came to the table to try and lighten the mood, letting him know how good the food was multiple times but he continued to be nasty. As we where standing up to put on our jackets he reached around us to grab the check off the table instead of waiting for us to move away from the table almost bumping my boyfriend to get it, obviously to see what kind of a tip we left, which was 25% and he just stormed away like we were just in his way. Food is great here no doubt but the service was completely uncomfortable and severely poor!!! Hopefully next visit we will have a better experience cause like I said the food was very good and it was a nice atmosphere. If it's not a better experience I can guarantee we will just stick to FU's...

Will never be ordering from here again. I’ve ordered sushi many times with multiple people and the orders were always separate. Tonight, they mixed multiple orders all in one container, and unfortunately one of the people in the group is vegetarian and wouldn’t eat the mixed food. We called them about it and they got very combative, saying it was our fault for not stating their were food allergies, but I pointed out that I have ordered numerous times in the past and that this has never been an issue. The person I spoke to just insisted this is the way they always do things and that I was lying about things always being separate. They even went so far as to pull up my order history to see if they could prove me wrong (which of course they couldn’t do). Eventually I had to hang up because I couldn’t take being berated and belittled anymore. Most places would apologize and try to make it right, this time it was our fault (even though history was on our side) and my friend had to find dinner somewhere else. This is not a way to run a business, you don’t blame, yell at, and argue with your customers when you make an arbitrary change to the way things have been done! Not to mention that the whole place is just starting to look run down and dingy and their dumpster stinks the outside of the restaurant up like no other restaurant I’ve ever been to before. Do yourself a favor and go somewhere else with staff that won’t pick an argument with you over something that they did! If I could leave negative...