Brother's Pizza — Restaurant in Newville

Hate to do this. We order from here quite often. But tonight I ordered a Cesar salad with chicken. The salad that was brought to me came with just lettuce and chicken. So I called and told them that my Cesar salad was missing its crotons and cheese and asked if I could send that one back and get what I ordered. They tried to argue with me. Not sure why. Mind you a Cesar salad comes with lettuce, crotons and cheese. Never had an issue before. So they sent a new one and I gave them the one back that was wrong. The next “fixed” salad came and it was a Cesar salad but with NO chicken now. I had paid for chicken, so I just wanted to what I had ordered. So my husband took it back and they tried to argue with him about it again. And then they tried to take the old salad that we had sent back originally and put cheese on it and bring it up to my husband and say “doesn’t this look like cheese” and tried to say we were wrong and it originally had everything on it. I’m not one to complain. But this really was unprofessional and uncalled for. We will not be eating here anymore sadly. And unless you want to be argued with and told you are wrong when they were the ones that messed up the order, I wouldn’t eat here...

I was ordering here for a long time I used to love their food recently within the past month every time I get my food there’s something not right I’ve tried being patient (as I work in a kitchen as well a very face paced kitchen) I know mistakes can happen but when my last three orders in a row come completely messed up things missing the boneless wings I ordered roasted garlic I got plain chicken every single time I ordered plain I order on slice app I’ve also put in the. It’s and called in asking to not forget the butter garlic sauce on my food I still get it with nothing today same thing plus my cold subs completely hot veggies yuck cause too much heat fries and garlic bread completely rock hard cold. Every time I’ve called to address it I’m put on hold for quite sometime once hung up on and then o was told they didn’t know what to do. I won’t be ordering from them ever again. Horrible customer service and just recently horrible food I am thanking god kanes is reopening and of course mancinos but some days I don’t wanna drive...

My boyfriend and I were searching for someone to go near our apartment in Newburg without going to Chambersburg or Carlisle, and we stopped at this Brother's Pizza. We were greeted by Rosie, who was very welcoming and asked us if we wanted take out or dine in. We decided to dine in, and I am so glad. My boyfriend is a very picky eater, especially with lasagna, and he told me and the cook it was some of the best he had. I had a panini, recommended by our waitress (Rosie) and it was absolutely delicious as well. Rosie was very attentive to our drinks and also had an amazing sense of humor and kept us laughing the whole time. I gave this a five star rating, only because it's the maximum I can give. I'd give a 10 star, 20 star, even a 100 star rating if I could. The service from our waitress was some of the best I've gotten in a very long time, and to say the least, the food was a million times better than we expected, seeing as though this was our first experience here. Definitely will be coming back. I...