Village Creamery — Restaurant in Niles Township

Extremely dissatisfied! I have been visiting this store since past several years. They have always been low towards customer handling , but we went there because of flavors not available elsewhere. Lately their service and products have declined drastically.I was there 3 days ago and purchased two bubble tea and two largest size of hand packed icecream. The server made diluted shakes with 90% milk and barely any icecream and added 5 pearls of tapioca, and I paid over $50 for my order. Durian icecream which I got in bulk was also very lightly flavored with Durian and is nothing like what they used to sell. I have been calling store since past three days and it goes on voicemail which says that mailbox is full. There is no other way to contact them unless I drive for 1 hour and go...

They have hard ice cream which is hard to find in Chicagoland. Most in the area is that soft serve custard garbage. Good variety of flavors and decent milkshakes.

The service is mediocre, though. They’ll close early even though they’re supposed to be open till 9:00. Most recently went in on a Friday 8 minutes before closing, open sign on, one employee mopping, the other cleaning inside the freezers, and got turned away. They said it was too close to closing. But, um, you’re not closed.

If I had refused to serve someone before actual closing at any of the retail or restaurant jobs I worked I’d have been fired for losing business. Just sayin’. You don’t clock out at closing, you lock the doors at closing and clean as fast as you can so you can clock...

Unconventional ice cream at an inconvenient location. After you've figured out the parking situation, you're spending at least 15 minutes from getting in the door to getting your food. AT LEAST. Don't expect to eat in because all the tables have been taken. But if you're willing to put up with this, they have a great selection of fresh Filipino-themed flavors, among others you would not find in an ice cream joint that's not 31 Flavors ie (Superman, Birthday Cake...) To my surprise they also have food, like siopao. On my last visit I went there for 2 bubble tea and 2 prepacked ice creams. From the time I walked in to leaving (not eating in) it took about 25 minutes. To their defense, my cappuccino bubble...