Arby's — Restaurant in Niles

I used an email to get a free classic roast beef sandwich. Along with their featured limited shake hit the spot that afternoon as it had been awhile since I had been to an Arby's. LOL if only I could get my Dad to mix things up a bit as he's almost always McDonald's unless he wants pizza.

I'm a patient person (unless I'm really sick) I seen the message on their DT Speaker and I had to take a picture. I applaud them for their opinion and speaking up for not just their place but I think this goes for all businesses! I've been in some long drive thru lines and have heard some even yelling it's uncalled for. It's not their fault every place is short staffed. No it's not just because people are still in fear of COVID and don't want to work some possibly, but it's a combination a lot of the older people (baby boomers as one article I read called them) in the beginning when places shutdown many just retired. Seems the younger generation thinks they should be more an hour. Sorry but fast food is basically a first job type of thing summer job before high school graduation if not after and working while in college perhaps as most fast food is usually just part time. Although with things short staffed if could be possibly full-time and maybe some overtime. To those that have been impatient try being nicer no need to yell and perhaps even say thank you if it weren't for those working now and through the past year or so through the pandemic we probably wouldn't have anything to eat, clothes to wear etc. Kudos to...

Good food. Descent service for fast food. Clean most of the time.

Update: try not to go during lunch or dinner. After this experience. I won't easy there again. Service was fairly quick. The main issue is that they had two orders with the sme name. The person at the counter was too busy to check the orders and the other customer came up and grabbed both trays, theirs and mine. They thumbed through the food at their table. Then returned what wasn't theirs. I told the cashier that I wanted it remade because the other customer went through touching my food after the fact that failure of the staff to check orders. They threw it away and made me wait till all the other customers that were in line were served. When I asked how much longer it was going to be, I recieved a reply that "w are in a rush right now and we can make it when the rush is over. " I am very unhappy about this. I will be contacting the franchise owner(s). Will update when i find out how they are going to handle...

Ordered 2 classic chicken sandwiches on the 2 for $7 menu. I was charged for 2 roast beef instead which came to $9.18. I told the girl she charged me wrong. The manager said he gave me a refund but instead charged my card again for $7. No refund showing on my card just the two charges. The last three times I’ve been there the same girl messed up my order. I’ve watched her do the same for others as I waited for my food. She is clearly incompetent and should be moved to something she can handle or fired. I will never go here again and this used to be a regular spot for me. This review stays until I get my money back!

A sorry doesn’t replace the $9.18 plus tax I’m due. Your robot response to all the issues that go unresolved is just ruining your business. You need to clean house!

Update

To my surprise I actually received a refund for the said amount. Took almost a week to get it. Changed the review from one...