Hardee’s — Restaurant in Niles

Went thru the drive thru to get dinner for my family, I ordered 4 of the prime rib thick burgers along with a whole bunch of other stuff, everything was great except the thick burgers (which are $6 each) the patties were extremely dry and stale, like they had been cooked hours ago and kept on a warmer, there was hardly any prime rib or cheese on the burger like it shows in the pictures, and when I called to let them know, they said that those sandwiches only come with a couple slices of prime rib and a little scoop of cheese, and that I had to bring in all 4 burgers for them to replace them. My kids had already scarfed theirs down because they were hungry, and I wasn’t about to drive all the way back across town for 4 more gross sandwiches that are nothing like the pictures anyway. Horrible customer service, bad food 2/10 don’t reccomend I won’t be going...

I can echo the positive reviews!! Food was great, especially the Spicy Chicken sandwich: Moist chicken breast with a very light and NOT greasy crust, WOW. Coffee is on the drink table with the sodas in carafes so easy, hot refills. MOST of all to us: THE service, the courtesy, the helpfulness of the staff is fantastic. WOW... The ONLY negative: They HAVE to make people aware they are open after those years of closed hours: PUT ON THE BIG STAR HARDEE LIGHT in EARLY AM & Supper hours. WE drive by at 10P and the big light is on... but not at 7 & 8 AM when we know you're open! Even have employees park in front and by the building INDICATING you are OPEN. WE want our Hardee's to be part of Niles...

Very disappointed in the drive thru when I was there on 10/28. I just wanted a large coke and there was 1 truck in front of me. I got in line at 2:55 it was after 3 when the trucks order was taken. When I gave my order I was put on hold until 3:06. When I finally got my coke it was 3:20!!They could have had the truck pull forward but just let me sit there waiting 10 more minutes. The coke tasted bad and I paid $2.96 for it!! I went there because I thought it would be faster than McDonald's. Never again!! I am sorry for the people working there as the woman at the window apologized for the wait and I'm sure they were stressed. You need more help. It's McDonald's for...