Starbucks — Restaurant in Niles

Beyond slow. I am completely understanding of service industry workers and wait times, and have always been 100% pleasant even when I'm not satisfied. This particular Starbucks inside my local Martin's is beyond slow, with workers who really seem to just not care. I waited 40 minutes for an Americano, along with 10 other people just standing there watching the two girls behind the counter talk and laugh and move as slowly as humanly possible, at their convenience. I watched my coffee sit there for 9 minutes (full, ready, but not at the pickup station) and it seemed only once the one girl stopped talking jovially with her coworker and noticed, then she set my drink in the pickup station. This is a JOB, a job that serves caffeine to people who are most likely on their way to work (don't forget about night shift workers!), yet there is barely any work ethic. I stopped coming here for coffee, because after the last time I just thought there was no point in coming back. Please instill better work ethic in your employees, sincerely- a service...

Why is it when my girl isn't here i can't ever be on time for work. I order ahead a half hr before i arrive. Your employee Caleb is absolutely more concerned with his buddies then he is his job. When I see he's working I literally don't even order. There's one girl. One. That can get my order right and actually in a timely manner. I'm gunna get her name to shout her out bc the rest of the employees need to get it together. Slowest service ever and they do not care

I wrote a review and actually deleted it bc i hate writing bad reviews. But as I stand here and look at my coffee I ordered sitting behind the counter but no one gives it to me This starbucks has the ABSOLUTE WORSR EMPLOYEES I cant even pre-order and get to...

Waited 20 minutes for my coffee and then they handed me a nasty, watered down coffee. Didn’t have another 20 minutes to wait for a new coffee or my money back. Won’t be returning. Multiple other customers were standing around also complaining about the wait. I also overheard the baristas loudly discussing how they are getting sick, while handling peoples drinks. Disgusted and disappointed in my experience today is an understatement. Here’s my “coffee” that was supposed to be an iced sugar cookie latte. I order it frequently from other locations so I know what it should look...