Marcello's Pizza — Restaurant in Norco

Very unprofessional place , I wanted to go to our favorite place Norco pizza co unfortunately was closed since they close on Tuesdays. As a business owner this establishment seems very unethical, from the minute you call to place an order and you are on hold for 8 min and called back after no one took your order only to talk to someone that sounds like has no phone skills and is being force to talk on the phone is a problem!!

I called for the second time to place a phone order as I’m on my way to the establishment 14 min on the phone and the guy couldn’t get my order right repeated my self 4 times and kept on telling me something different from what I was ordering, definitely won’t be ordering any pizza from here 👍🏻

I normally don’t take time to write reviews since I have a business to run but definitely I would appreciate if they tell me if one of my employees is not...

I'm staying in a hotel, I got delivery. Lasagna, spaghetti and meatballs with two salads. As the delivery guy accepted my cash, and handed over my food, I made sure to ask him which bag the forks were in. He said oh, we don't have forks or plastic ware. I thought he was kidding. I'm in the Howard Johnson hotel. Standard room. There are no forks or spoons in here??!!... I asked him, how am I supposed to eat my pasta?? He told me I should have told them on the phone. Um, they knew they were delivering to a hotel room from the get go.

Needless to say, I walked my unhappy, starving self to the front desk. Fortunately they had plastic ware.

The food was great. I still tipped the boy. I still gave a 5star review. Just be aware, if you order pasta and salad, let them know before hand that you need utensils to eat...

I'm so disappointed with marcellos now. This place used to be amazing, my favorite pizza but ever since they got new ownership their quality of food and customer service has gone down hill. The pizza doesn't taste the same. Its like they don't put the same effort in making good quality pizza. Sometimes i get the pizza with barely any sauce. Most of the workers there lack customer service. And their hours now are a joke! We used to get this pizza late at night and...