Subway — Restaurant in Norman

I am so sorry to say this, because i know her personally, but if the owner of this establishment wants to make money, you should fire Mary. she used to work at the robinson location and she put a knife in someone's sandwich and refused to take it out. i refuse to have her make our food because there were so many other instances like this. Just placed a $60 order and gave them 20 minutes to have it made. (i worked at a build your own fast food place, i know that it should take less than 20 minutes to make 5 sandwiches.) Rubs her nose with her glove as my fiancé asked for a refund. Also, could clearly tell the employee that came in for food while he was there, was annoyed with us for making this location an extra $60 tonight. i went 2 other times and got a girl with half and half white and black hair, and she was AMAZING! that's why i started going to this one instead of main st. anyway, the robinson location no doubt closed down because they lost so many customer due to Mary. 36th street will follow if y'all don't get a handle on it. i honestly don't mean to be ugly because as i said, i've worked at multiple BYO fast food restaurants and i understand the struggle. however, i am incredibly disappointed and upset with the choices of this establishment and I wish y'all would get it cleaned up because i LOVE subway but can rarely eat it anymore! also, if you have the time, the location off 119th and western is the only good subway left. the female manager that worked there at least up until 8 months ago (last time i...

I went in to this subway location at 8:40 pm. Not sure if they really close at 8 or 10, but I was disappointed. I walk in and the lady in the front did this big sigh. A lady before me had just walked out. Mind you I’m African American, do I hope she kept that same energy towards the white woman that walked out before me. Anyway, I was going to order, and she sighed heavily. I asked her what was wrong? And she had an attitude. I’m not sure if she was by herself or not so I understand customer service because I work in customer service. Whether or not she was closing by herself or not, you never know what you’re walking into. I usually order subway almost everyday and leave a big tip. I tried this location because it’s new. She said that they were getting ready to close, but they close at 10. I understand you’re early closing, but I just decided to take my money elsewhere. I kindly said I’ll go somewhere else. This location will never know me, because I go to a lot of subways and leave big tips. I have money to spare, but I’m not going to spare it at this location with that kind of attitude! I’m sorry that you had to possibly close by yourself, but you never know who is walking through those doors! God bless...

Not sure if they’re chronically understaffed or if they just don’t have any sense of urgency, but this Subway is sloooow to get orders done.

If I’m the only person there, I’m usually waiting a minute or two before someone comes out of the back. If there’s anyone ahead of me, it’s pretty much a guaranteed 5+ minute wait per sandwich.

Today I had two people ahead of me in line, one with one sandwich and one with three, it took 18 minutes to get to the counter to place my order.

It seems like the older woman (never wears a name tags, possibly the manager?) is the worst offender. The younger folks knock stuff out quicker (and are the only reason I still come back) but it took her almost five minutes just to put meat on the three sandwiches the person ahead of me ordered. She also isn’t necessarily rude, but she certainly doesn’t seem to enjoy working in a customer-facing role.

Also, $12+ for a footlong is a travesty of the highest order. Not knocking this specific location for that since I know they probably don’t get much say, but...