Burger King — Restaurant in North Carolina

I love BK. I lived a street over from one growing up in Chicago. It’s my favorite fast food treat. HOWEVER, this location is an absolute nightmare. It’s super unfortunate because this is the closest Burger King to my home. Because I love Burger King, I give it a try a few times a year and have never had a positive experience. The order is never right, the food quality is extremely low, the service for lack of better words is pretty much Nonexistent… Today I pulled up to once again give this location a try once again (glutton for punishment I suppose). I pulled up and they asked me to wait a minute so sat in the drive-through for a solid five minutes, I finally asked into the speaker if everything was OK. Another minute later a voice came on and said yeah, OK go ahead with your order. I ordered a whopper and was immediately interrupted by them telling me they were completely out of burgers because their broiler was broken… I asked them why they hadn’t started with that before making me wait over five minutes for absolutely no reason and got a super rude response. I pulled away still hungry and irritated by having my time wasted. I guess in 4 or so months I’ll try again, full of hope, and be served a sandwich without the patty (yep, just the bun) like the last time I attempted this location. Or maybe it’ll be like the time before that where they forget 2 items in my order and then argue that they “put it in there” when all I had done was just circle back around the building to retrieve my missing items. This place is a total disaster. I wish corporate would get it together or at least tear it down so it’s not...

*Update went inside today around 330p Sunday to make Fridays order right. Manager on duty Charmagne made it right and was very nice. Other workers on shift were very nice too. Updating my review and stars. Paid with the Burger King app at 1013p. The app said they closed at 11p and Google also said they were open and states it was updated 2 weeks ago by the business. Pull up 2 minutes later no answer at the drive thru. Pulled up at the window people inside ran out of sight. Two other workers came into sight 10 minutes later at the drive thru window to ignore us. Not until 1030p a mgr said they were closed. I asked for my refund and was told they have no control over the app and could not do a refund. How is the app coincidentally updated now for 10p for drive thru and dine in at 11p(still not correct btw)? Mgr had receipt in hand showing our order. I asked for that receipt and if she can write on there we did not receive food and I can figure out how we are going to get our refund since as a mgr she didn't know anything about the...

The person who attended the drive thru today, Friday, July 24, 2022 in 7200 Market St. Wilmington NC 28411, is normally there on nights, when we go shopping and he is very rude, on several occasions we go shopping there at night and he never understands what we ask him for in the order due to our limited English. so he made us go straight to the checkout and he also treats us very badly, today we made our respective line and went straight to the checkout to place the order, and he started yelling at us and insulting us and called the manager and the manager instead of attending us , asked us to stand in line again and ask for the screen again, at no time were they empathetic and it is not the first time that something similar has happened, I do not know if it bothers them that we do not speak the language well, but I think that mistreatment does not Nobody deserves it for not speaking English well, the truth is very unfortunate that these things happen and we have...