Marco's Pizza — Restaurant in North Carolina

Marco's Pizza. 1572 Sandhill Rd. Candler, NC 28715

I wanted to order 5 medium pizzas as advertised in the mobile app. Unlimited 1 topping pizza for $6.99. The mobile app was having technical problems, so I went inside the restaurant to place my order. The employee called for the lead shift lady. The lead shift lady told me that she could not adjust the original price to the sale price. I simply told her that I had the same problem with the mobile app over a week ago, and I walked inside the restaurant and spoke to an employee. And they adjusted the price accordingly. The lead shift employee still said that she could not fix the price to the advertised sale price. That she had nothing to do with the mobile app. That's false advertising, not honoring your own company's sale price because of a glitch in the system. She told me to wait an additional 30 minutes until her boss could arrive and fix the price. I told the employee that was poor customer service. She simply responded, "I don't know, I just work here" sorry. Also to add to the problem at hand. The so called lead shift employee, it looked to me like she was wearing pajama bottoms while working and fixing customers pizza orders! I don't know if Marco's has a dress code or not. But surely they don't want their employees wearing pajama pants to work. That sets a bad example for the other employees. Marco's you can do better than this. You need to honor your advertised prices. Or have noligable employees. I walked out the door without purchasing any food. I went elsewhere to get food. The employees were not rude, they were just afraid of getting into trouble for adjusting the price. I would be interested to find out if this problem has been resolved...

This past Friday 3/25, we decided to order pizza. We have typically had good experiences with Marcos but this one was just a mess. We did delivery but did not receive our cheese bread (my special needs kiddos fave). I realized this minutes after the delivery driver left. I called Marcos immediately hoping to get them here. The first person that answered was just rude. When I told him I didn’t receive my cheese bread, he replied, “Well what do you wanna do?” It’s not about what I want to do, it’s about fixing the situation. When I told him I just wanted the cheese bread he just handed the phone off to what I assume was a manager. Long story short, this person said all they could offer was a refund. No other options. I also …as of today have not received said refund. He said the driver would correct the amount when he came back to cash out. As of today that has not been reflected. I also ordered a pizza bowl for the first time and I was so so dissatisfied. It was heavily sauced even though I asked for light. The vegetables were also cut WAY too large and incredibly undercooked. So so...

Normally their service and pizzas are great but had the worst experience last night. Can’t even write all the process/employee problems I witnessed in the 1-1/2 HOURS I waited for my pizza AFTER the app said it was ready. During that time there was never less than 5 people waiting and at one point were at least 15 WAITING…and no one was apologizing or telling customers what was going on. Have never seen a worse management/process failure in my life. And no one seemed to be taking charge to solve the problem. At one point had six employees just wandering around with at least 30-40 boxes stacked on the cut table. Heard employees telling people on the phone it was a 2 HOUR WAIT. Wonder how much revenue and/or customers you lost in just this one night! You guys need to fix this. That’s not even including the horrendous APP problems I’ve been having since last spring. Side note: why are employees taking receipts from the register and putting them in their pockets? Or taking money from the tip jar when no other employee is there to witness? So, so many management...