Update- we ordered again tonight. My wife bit into the pizza and there was the long, nasty hair! I called the restaurant and the guy could care less. I took the order back for a refund. He also needs customer service training. I told them I’d recommend hair nets. I also wanted my tip refunded and he said talk to the person who we tipped haha. Bless his heart. I hope there’s someone in charge who reads this.
HORRIBLE “customer service.” My girlfriend said the person had an attitude when she picked up the food. They gave us the wrong pizza. She asked for extra sauce on the wings and the lady walked away with the wings so who knows what she did with them. I took the wrong pizza back and the questionable wings for a refund. The male manager was very nice. Two ladies walked around the corner while he was trying to process the refund. I thought they were coming to apologize. The one who had an attitude with my girlfriend then proceeded to ask me what was wrong? I assume her name was Jada because I think that’s what was on her earrings. I quickly asked her not to talk to me because I don’t do well with attitudes or poor customer service. The other female gave me a refund for the items. Not once did she smile, apologize, or attempt to provide good customer service herself. I’d love to talk to a District Manager but Pizza Hut doesn’t share the managers phone number. I see why. All they would be doing would be fielding calls from disappointed customers. Do...
Read moreI ordered 2 medium 2 topping pizza for $6.99 each. The girl who took my order was rude and acted like I was interrupting something important when I called to place my order. I asked for the specials which she told me what they were. When I was done with my order, I asked how long it would take and how much it was (she didn't offer to tell me either). She said it would take 15-20 minutes to complete my order. When I got there, 25 minutes later, my pizzas hadn't even been started. 55 minutes after I called, they were done. I did not check my pizza, big mistake. Over half of my pizzas were crust and they weren't even fully cooked. I only order my pizza from Pizza Hut, but after this "service" I don't think...
Read moreMe and my fiance just did an online order when he gets there to get it they cant even find our orfer after they sent me a confirmation number confirming my order. All bc they didnt update my information in the system when I made my last order. Then when he gets home with our order the crust on the cheesy bread is burnt and its so tuff you can barely chew it.When I open the pizza to look at it they barely put any ham or bacon on it and the stuffed crust barely had any cheese in it needless to say very disappointed and they are my favorite place...
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