Popeyes Louisiana Kitchen — Restaurant in North Chicago

This is coming from someone who spent years working in fast food so while my opinion does not defy everyone experience, I feel many people may have similar stories; but this Popeyes location is extremely unprofessional and rude. I understand times are hard and we are all just trying to make a living, but it seems like service at North Chicago Popeyes is extremely inefficient. I came in with a coupon, and was over charged. I came back to tell them I was over charged and one of the workers and manager (someone in dark grey management shirt) was extremely rude and told me she couldn't do anything. It seems everytime I go to this Popeyes, they mess up my order or forget an item, and when I politely let them know a mistake is made, they become extremely rude. I understand how fast food staff work extremely hard in a fast paced environment, so I understand if the ymake a mistake like forget an item or don't give me a receipt. However it becomes a problem when the past 6 times I've visited that Popeyes location in the past 3months, there is always a mistake on my order and no reciept. And it seems as if Everytime I respectfully try to inform them that there was. Mistake, a Hispanic female staff worker and a Hispanic male manager seem to give me the most grief. It is one thing for an employee to have an attitude to an extremely disrespectful customer who's shows no respect to staff, and while professionalism is key I understand we are all human, and times are difficult for many of us. However the way the female employee was talking and behaving with an attitude was extremely uncalled for.

The manager eventually gave me a refund, but he was extremely rude the whole time. It is frustrating how they constantly make mistakes, yet when I politely try to inform them they just become extremely rude. One would think that if the service is so bad I shouldn't go there anymore and they are right. After tonight experience I won't go there anymore. I would constantly go there because I wouldn't expect them to keep messing up my orders, but I guess here we are.

Whoever the district manager is, they need to properly train the staff. My personal opinion is the female worker and manager should be terminated(this is my personal opinion) . While I feel this sounds harsh, I hope Popeyes management can do what's right to fix this issue.

The only reason I am posting this because I hope someone in management sees this and takes the proper steps to improve this store and customer service, because it needs a lot of work.

For extra clarity for the Popeyes owner who would like to look into the incident. I ordered around 8:20ish on Monday Night September 9th 2025. Unfortunately the staff never give me my receipt so I can't tell the time I arrived, I did receive a partial refund at 8:40, but that was after I returned and waited nearly 10min for someone at the window to help with my refund. The only receipt I have is a partial refund receipt, I asked them for my original receipt but I was given no response. I say this with respect but whoever is in charge, needs to get serious grip over their staff, because MANY people not just myself have commented on the rude and...

Over $60 spent and the so called Manager was so rude and awful!!!!! He refused to help me as the app wasn't allowing me to select mild vs spicy and gave me 0 sauces for 30 tenders and 12 nuggets! All I wanted was to do 10 of the 30 Spicy and not have random sauces my kids would eat! After ordering ahead and still having to wait for 10 cars ahead to get their food I nicely asked if they could switch my sauces from random to 4 honey mustard and 4 blackened ranch..... The manager had to approve the sauce change and I was assured the switched it..... Then after ordering ahead, waiting 30 minutes in a drive thru for food that was ready, and another 15 minutes home what happens they made half of my tenders spicy (leaving me not enough for my children) and none of the sauces I requested. So, I call and after that the very rude manager was not only extremely rude he says he will only apologize for not checking the sauce but when you order online you can go online and complain and get money back. Even as I was very clear I didn't want my money back I just wanted my correct number of mild tenders and sauce my kids will eat with hopefully the ability of calling when I arrive so I don't have to wait 30 minutes so my food is cold as it was when we got home since they make it when you order and make you wait behind people placing orders instead of offering curbside like every other business that has a closed lobby!!!! I am so very disappointed that I went out of my way to the location I usually think makes amazing food to have myself and my family treated horrible and being told by the MANAGER all he can do is apologize!!!! I didn't want anything I didn't pay for and was willing to come back just to get what they messed up! He even told me it was my fault for not getting the manager when I called after placing my order I asked if it was ok to make it 20 mild and 10 spicy. As I should've known via the phone that the women saying yes she can do that would put half and half on my receipt and was not allowed to help customers because they manager is a rude control freak that says only he can fix a simple count or any changes!!! Just rude, horrible customer service, no ownership, and refusal to help...

It is very rare that I have a bad Popeyes experience, but this is the worst of the worst, and this location takes the cake! Usually, it's one or the other, but this particular location offered bad food and AWFUL service! First off, I am from the south, so we are accustomed to speaking, customer service doesn't exist here! I attempted to pay for my order with a Popeyes gift card and the cashier tells me that they don't accept gift cards, her exact words were "no, we don't take that here." After asking why with no response, I asked for the manager and asked why if it's your restaurants gift card 🙄, he replied that it could only be used online because you have to scratch the numbers off. Puzzled but not up for confrontation I asked him if that is the policy for all Popeyes and he replied yes. I informed him that I use them all the time and has never been refused only for him to switch and say " well this one" I used my card and returned to my hotel right up the street less than a mile ( the next light) away. My chicken was old and dry and the fries soggy and cold! A complete waste of money and time! Definitely not even a fair first impression!!! As I am only here for my son's Naval Graduation I won't be back but for considering patrons, I strongly advise against it! Instead of stars this location deserves...