Giulio's Pizza Restaurant — Restaurant in North Haven

First, let me address some of the previous reviews. The restaurant industry took a devastating hit on March 2020 (covid-19) when LITERALLY the entire planet shut down. Since then the recovery in this industry on a good day is basically nonexistent. Now we have inflation.. How so many inconsiderate people bash anyone who was lucky enough to survive, when so many Chef's lost their dreams, is absolutely ridiculous and immature. Let me say this so everyone in the back can hear... THE PROBLEM IS YOU. Grow up.

Now, back to the scheduled program.

Pulled up to the restaurant not sure what to think. Every time I see an eatery as part of a plaza I immediately get questionable. A few gentlemen standing up front telling jokes and laughing. When I walked by they were very polite. Outside atmosphere definitely passed the test.

Walked inside and thought is was a fun little place with nice decor. Without a word being said I asked the ladies behind the counter, "sit wherever I want to?" and they confirmed. I laughed inside because we do the same over at my place. To have such a thoughtless freedom by choice is wonderful.

The corner suited me best so I could take pics/video from the angle that suited me well. Next I looked at the time to see how long it would take to get a server to the table. Not 10 seconds later the drink orders were in. Food came to follow moments later. The waitress was young, and from my experience I expected minor mistakes. Ps. She did a wonderful job all around.

The steak and cheese egg rolls were amazing. I dipping cheese sauce would've put them over the edge to phenomenal, but that's just the inner foodie talking in me.

Fries I get judgy about. Not hard to cook, but when you consider them done. I prefer light golden crisp on the outside, and the delicious mush taste in the middle. Not over salted either. I tip my heat the the Chef for perfection.

The chicken parm meal was basically ordered deconstructed. For those who don't know what that is, it's when you take all the ingredients to a meal and serve them individually on a plate. Not the chicken had a dipping sauce, and hold the mozzarella. Chicken was cooked perfectly at 165 degrees.

I'm huge on lasagna, so even a little off and the stars count will drop quickly. It was so delicious I only ate half so I could enjoy more later on. Side salad was swanye. I questioned the bowl at first, and then realized the useful purpose while eating it.

The decor was very nice for a pizza restaurant. I actually heard compliments from another table. After a short period of time I was in full discussion with them that lasted until I left.

The atmosphere is like home away from home. North Haven residents have a bond like no other, and it shined bright this evening. Come to find out two of an eight top knew and remembered my parents from 35 years ago. Footnote: I took pictures of their food because it came out like a four star restaurant and I was blown away by the Chef's skill set.

To top it off dessert was absolutely phenomenal!!! I'm not a the type to eat cake, but that particular one made me want a lot more.

Located minutes off I-91, exit 9. I will most definitely be returning, and highly recommend everyone swing by and give them a try. I didn't become a top reviewer (currently 8 stars) because I listened to others complain. Anyone who follows me and my reviews knows that.

Hope to see you...

I called today, Sunday at 5:48 pm (17:48) to order a delivery. I ordered 3 large pizzas, and a calzone, total came to 77.70. I was told it would be about an hour wait. I’m okay with an hour. At 7:13 (19:13) I called again because no one had showed up. I figured an hour and a half, is reasonable. The exact words from the lady on the phone, “your order is next to go out.” Perfect, 15 ish more minutes, that’s fine. At 8:02 (20:02) I called again! Still no delivery. I finally asked to speak to either a manager or owner. I was informed that there wasn’t one in the building. When I asked for a name of the manager or owner, I was placed on hold. Someone finally came on the phone. I had to ask who I was speaking to. Val. I had to ask if he was a manager or an owner, he claimed to be a manager. I explained the problem. He not only used the excuse that it’s super busy and they only have one old guy who drives slow to do their deliveries but he told me my order was with the driver. I told him that now it’s really late, I don’t want the food anymore and I want a refund. He did not offer me ANYTHING for my aggravation. I told him I’m a regular and that every order is almost $100. Still nothing. I then told him that I will no longer be a customer.

Then… I order pizza from someplace else, not only do I leave to pick it up, I am almost home when the driver shows up with the food at 8:45 (20:45), that I already canceled. Val said he was going to call his driver and have the driver turn around. Guess he didn’t do that!

I’m watching my credit card closely, because if I don’t get refunded I will be very upset!

Photos of when I called and when the driver showed up.

UPDATE

Even though they claimed they would refund the money, I had to dispute the charge with my credit card to get...

WILL NEVER CALL AGAIN.....Called at 4pm est. I live around the corner. Was told 1 hour and 30 min. I figured it was because of sunday football and i was fine with it. By 545pm i figured it was ok to call and ask. I was told that my order had just left. I live less than 10 min away. By 615 i figured i could call again. The guy pulled in and i needed to go out to the car and get my own food because he was unable to carry it all. The order was 87$. After over 2 hrs waiting for the food i received it cold. I still tipped. I called to complain and was told that they would send the driver back with a new order or come and get the old order and give me a refund. So theyre willing to send their person out for a refund but not to actually get paid? Makes no sense. I asked why they couldn t help me otherwise and they said the owner said no. I asked to speak with him. I was placed on hold and then the girl comes back laughing and says sorry the owner is too busy cooking. A simple 20% off your next order would have friggin sufficed!!!! Absolutely no decency empathy or anything. I was told that i was told 2 hrs and shouldve been aware. I was told 90 min. I didnt argue. Needless to say they lost a customer of over 25 years. Do not order from them!!! One driver and hes like 100 and always smells...