Pizza Marsala — Restaurant in North Huntingdon Township

I had company over last night and we placed a large order ($100+). Close to every item ordered had an issue. The fried calamari was horribly overdone, burnt to a crisp and pure shoe leather. The fettuccine Alfredo with shrimp... was spaghetti with sauce pooled at the bottom and BABY SALAD SHRIMP. Laughable. The seafood calzone with "crabmeat" was imitation crabmeat, not real crabmeat (this can be a real issue as imitation crabmeat, AKA surimi, is made with sugar and starches that some people, like myself, have severe allergies to--- not to mention that it is FRAUDULENT to sell something as "crabmeat" when its simply not), and... again the teeny tiny baby salad shrimp. Not to mention that it was so disgustingly greasy! Literally gobs and gobs of oil everywhere. We ordered a fish hoagie with no onions... it came with onions. The wings that were supposed to be garlic and mild came with zero sauce whatsoever.

Honestly it was so bad that we went down there today to talk to the manager, face to face. I took pictures of everything, and I really wanted to level to her as one professional to another that this was really unacceptable. I cook for a living myself, and as a small business owner I always value customer feedback because it lets me know what improvements I could be making. The woman started off extremely defensive (at one point angrily saying "this isn't a 5 star gourmet restaurant"--- which FYI is not what I expected by any means, but I do expect orders to be right and cooked properly and not to receive inedible garbage). After the plethora of pictures though, she seemed to understand the issues and said she'd relay my message to the owner and they'd be in touch with me at some point.

Well, the owner never even bothered to talk to me directly. The manager simply called back and offered me a lousy token $25 refund on a $100+ order of total garbage. Whatever, that's fine. I'm not going to argue the point with people who clearly don't care about improving their business, and a refund was never why I wanted to speak to them in the first place, but it really just goes to show how little they value customers. My advice? Avoid this place at all costs. The food is disgusting. Burnt, greasy, inaccurate. And the staff just doesn't...

I am really upset with this place I order from here all the time 5 loyal years and one time out of all of them they give me a pizza mind you I never ordered a pizza from here. But the only time I ordered. Pizza from there I couldn’t even eat it they don’t tell you there’s a sausage on there that says Italian sausage not hot sausage . This made it taste awful number one and it’s not a pizza a child could eat. I could barely eat it and I had the hot wings the sausage was hotter than that I called thinking that I’m a loyal customer and it would be replaced with one that had no sausage boy was I wrong…. I was told that it was my fault and I’d have to pay for one to be delivered and they wanted the other pizza. Back I spent almost $60 there and they couldn’t even bring me a pizza with no sausage and make me pay for it seriously! How much was this pizza dough a1/4 of an onion 1/4 of a pepper sauce and 12 pieces of pepperoni?? Like 10$ total? I’m applauded I live 2 minutes away it’s not like they had to deliver it far either and I gave them a tip do ?65 bucks to only eat wings and the other people had to share 5 chicken tenders for dinner that’s so wrong in many ways over pizza they will loose a good customer twice a month 50-69$ a month I just don’t get it I have an elderly lady here that ate 21/2 tenders today unreal i never had a problem here before when I ever did I’d go in a the nice lady that’s always running around doing everything would come over to the desk and find out apologize band give me a new one it if it was something small like they forgot an item she’d give me that and a dab of ooo just to make it right this man that answered was such a tightwad and rude blaming me I’m never going to give them again over a pizza I’m done with is place notvsstusified don’t waste your money and I know a bunch of people after reading thtgis. you will not have their...

We ordered over 100$ worth of food for a little get together we had and it was 5 different menu items

1)We ordered mild and garlic wings and got plain with no sauce at all.

2. we ordered a fish hoagie with no onions....it was cover in onions.

3. we ordered fried calamari and it was shoe leather texture because it was so over cooked.

4. we ordered fettuccine Alfredo with shrimp and received spaghetti Alfredo (the sauce didn’t stick to the noodles at all because they are smaller noodles) it was extremely dry noodles on top and just a pool of sauce at the bottom with tiny baby salad shrimp.

5. lastly and most importantly we ordered the seafood calzone (says CRAB meat on menu) it had immatation crab meat which isn’t crab at all.

We went to complain in person about this and the manger was defending her workplace until we listed all 5 things we ordered were wrong and showed pictures. Then she just said the owner would call us. A hour later she called us back and offered us a 25$ Refund On a 110$ order that everything was somehow wrong with. I would never recommend this place to anyone it was a...