Domino's Pizza — Restaurant in North Las Vegas

STEPHANY / ESTEFANIA, THE MANAGER AT THIS LOCATION IS SO UNPROFESSIONAL, CHILDISH, ARGUMENTATIVE AND DOES NOT HAVE THE SLIGHTEST BIT OF TRAINING WHEN IT COMES TO CUSTOMER SERVICE. SHE NEEDS TO BE PUT THROUGH THE MANAGER COURSE AGAIN. REALLY, DOMINOES SHOULD BE ASHAMED TO HAVE HER REPRESENTING THEM AS A GENERAL MANAGER AS SHE DOES NOT AT ALL PRESENT ONE SINGLE QUALITY OF A LEADER. WHEN A CUSTOMER CALLS TO COMPLAIN YOU ARE NOT SUPPOSED TO ACCUSE THEM OF LYING. IF THEY SAY THEY CALLED YOU DONT SAY I WAS HERE AND YOU DIDNT CALL, ESPECIALLY WHEN YOU HAVE KNOWLEDGE THAT THEY COMPLAINED TO YOUR DRIVER SO CLEARLY YOU ARE ALREADY AWARE OF THEIR ISSUES AND YOU STILL WANT TO SIT THERE AND SAY THEY DIDNT CALL IN TO COMPLAIN WHEN THE CALL CAN BE VERIFIED ON THEIR CALL HISTORY AND FURTHERMORE, YOU ARE NOT WILLING TO REPLACE THE ORDER. YOU KNOW IT WAS DELIVERED VERY LATE SO YOU KNOW THE FOOD WAS MOST LIKELY COLD AND UNSATISFACTORY, BUT YOU CHOOSE TO ARGUE AND ULTIMATELY DENY THEM THE REPLACEMENT OF THE ORDER. WHY DID YOU QUOTE AN UNREALISTIC DELIVERY TIMEFRAME THAT YOU COULDN'T MEET. YOU KNEW HOW BUSY YOU WERE WHEN YOU TOOK THE ORDER SO WHY QUOTE 20--30 MINUTES AND THEN THE NEXT DAY CLAIM THAT YOU WERE BUSY OR THAT YOU ARE SHORT STAFFED IN THE LATE NIGHT HOURS. THEN YOU NEED TO QUOTE A REALISTIC DELIVERY TIME THAT YOU CAN MEET. BUT YOU SAID 20-30 MINUTES WHEN WE PLACED THE ORDER AND IT WAS 10:50 PM WHEN WE HUNG UP THE PHONE AND YOU DIDNT DELIVER THE FOOD UNTIL ABOUT 12.15 AM. SO YOU KNOW IT WAS LATE AND NOT EVEN HOT AND IT WAS POORLY PREPARED LIKE NOT EVEN FINISHED COOKING IT AND INGREDIENTS WERE OF POOR QUALITY. BOTTOM LINE WHAT EVER HAPPENED TO THE DAYS OF THE CUSTOMER IS ALWAYS RIGHT. AND YOU THOUGHT IT WAS BEST FOR YOU TO NOT HONOR A REPLACEMENT. IM NOT EVEN ASKING FOR A REFUND , WHICH BY THE WAY, I AM FULLY ENTITLED TO ASK AND GET IT, JUST BASED ON THE POOR MANNER THAT YOU CHOSE TO HANDLE THE COMPLAINT PROCESS WHEN PRESENTED TO YOU. AS A MANAGER YOU ARE SUPPOSED TO MAKE SURE YOU MAKE YOUR CUSTOMER HAPPY, THAT WAY YOU RETAIN THEIR BUSINESS AND ASSURE THEM THAT IN THE FUTURE THEY CAN COUNT ON YOU TO HANDLE THEIR CONCERNS WITH ATTENTION AND PROPER CUSTOMER SERVICE. BUT THE WAY YOU CHOSE TO HANDLE IT NOT ONLY DISPLAYED LACK OF GOOD JUDGMENT, LACK OF PROPER MANAGERIAL TRAINING ON THE PART OF DOMINOES AS A COMPANY AND YOU ALSO ENSURED THAT I WOULD TAKE THIS COMPLAIN TO THE FURTHEST EXTENT POSSIBLE BECAUSE I NOW WANT TO MAKE AN EXAMPLE OUT OF YOU AND REMIND CUSTOMERS AND CONSUMERS EVERYWHERE, THAT WE ARE ALWAYS RIGHT AND THAT THIS IS NOT THE KIND OF SERVICE OR RESPONSE THAT WE DESERVE TO GET WHEN WE SPEND MONEY FOR THE FOOD WE BUY. YOU AND DOMINOES NEED TO REMEMBER THAT WE CHOOSE TO SPEND OUR HARD EARNED MONEY WITH YOU BUT DONT FORGET THAT WE CAN CHOOSE TO TAKE OUR BUSINESS ELSEWHERE. SO NOW YOU HAVE LOST A CUSTOMER FOR LIFE AND ALSO I WILL DISCOURAGE EVERYONE I KNOW FROM ORDERING FOOD FROM YOU AND TELL THEM NOT TO GIVE YOU THEIR BUSINESS AND MAKE SURE TO GO OUT OF MY WAY TO MENTION THE POOR SERVICE I RECEIVED AND HOW UNPROESSIONAL YOUR STAFF IS. SHAME ON YOU STEPHANY, YOU REALLY SUCK AS A MANAGER!!!! PERIOD!! YOU LOST A CUSTOMER TODAY. AND REST ASSURED I AM CALLING CORPORATE, THE COMPLAINT HOTLINE, THE BBB AND ANYONE ELSE THAT WILL LISTEN. YOU WONT HEAR THE END OF US FOR A LONG TIME AND I WILL MAKE SURE TO CONTINUE TO POST A BAD REVIEW EVERY WEEK FROM HERE ON OUT SO THAT IT CONTINUOUSLY REMAINS CURRENT FOR ALL YOUR NEW CUSTOMERS TO SEE.

YOU SHOULD HAVE JUST REPLACED THE ORDER. THAT'S ALL WE WANTED WAS FOR YOU TO ACKNOWLEDGE THE POOR QUALITY OF THE FOOD THAT YOU KNOW WAS LATE AND MAKE IT RIGHT BY GIVING US A NICE HOT AND FRESH MEAL, HONESTLY, WAS THAT TOO MUCH TO ASK...

this place needs to be shut down management does not care i placed an order for 51 dollars i get an error msg try back in a few minutes i try again for 51 dollars same error msg i said let me just go to the atm an get cash i get there my card declines im negative -24.99 i have 2 pending transactions for 51 dollars from dominos i call my bank just to make sure its the merchant sure enough dominos is holding the money i call the store 4 times the manager doesnt come to the phone its only 1030 shes avoiding my calls i call again she answers oh sir we have nothing to do with the credit cards its corporate which is a lie all you have to do is going into your card machine run a batch report you will see the 2 charges you just delete them she calls me back an says they should drop off in a few days shes tells me i can this number an talk to a live person another lie everything is by chat or text with a bot or email now tommorow when tmobile trys to take auto pay out it will decline they will shut me off that means no uber no work unless i take the bus 22 miles away i highly suggest no one ever use there card online for any dominos i just found out from an employee at the store its been happening a lot if anyone has had the same problem right a review if we can 30 complaints i have a lawyer high profile who just represented victims in the bsa case and he sued tmobile wells fargo uber and many others guarenteed personal information is also...

Wish we had the option to give them the zero they truly deserve. Worst customer service from someone named Bri. My place of employment made an order yesterday for 8 pizza around 10:47 and even gave them the card information. Management call to check up on the order and Bri rudely told managent that "our order was never placed," and hung up. Again management tried called for an hour to reach this facility but no answer, since they recognized the phone number.. Until we called from the office phone and sure Bri answers again tell us that "no order was placed. Try calling the aliante location. " we called the Alicante location and they never had an order for 8 pizza. Disappointed that we weren't going to be able to have our company party but to our surprise our pizzas were delivered. The poor delivery boy was super shocked that we told him our experience because our 8 pizzas were done a long time ago and there was no problem taking in our order. He apologized for Bri's rudeness and told us they have been running the facility with a low staff. Regardless of them not having enough staff, Bri shouldn't of been extremely rude to customers because customers are the reason why she is...