Marco's Pizza — Restaurant in North Liberty

On 2/12/2018, I ordered pizza for the first time using the online application. 20 minutes later, I get a call from the manager, "Mo", telling me that due to a glitch with the website, my order was never processed and received by the facility. Since I was on a time crunch, I told him to cancel the order. He told me that my credit card wouldn't be charged, never ONCE apologizing for the mishap. About an hour later, my doorbell rings. It's the delivery man from Marco's pizza with my order. I told him that I had cancelled the order over the phone with his manager. He replied that he had just left the store 5 minutes ago and was never told. After he apologized for the miscommunication and left, I was irritated. I called back to the store to talk to "Mo" and told him that he clearly isn't understanding what was going on since since my order DID get processed and I DID get charged for it. He only replied that it must have come thru when he wasn't in the order area.

Thus, my complaint. For my first time ordering from your company, the experience was very dreadful. Your staff doesn't appear to communicate with one another nor your website work appropriately. Why would I give my business to one that...

Pizzas are fine but this place plays marketing gimmicks so beware of it and don't fall for stuff you might receive in the mail. They recently sent "VIP Certificate" for a free large pizza which you have to buy another food item with it which is fine. When trying to order pizza listed under deals on their website, they denied using any specials and said I had to pay full price of the item if I wanted to use that certificate and this condition was not listed in that mail I received. So if I used this certificate I received in the mail, I have to pay full price of another item but instead if I just picked one of their online deal with 2 large pizzas, it was coming out to be only $3 more than using this so called "free" large pizza certificate.

If you are making special effort to send mass mail out, either make it clear in the marketing stuff you send or simply honor what you say. Person on the phone would not honor this certificate which is unacceptable. Very misleading marketing and unprofessional business practice, think twice before...

I went to purchase pizza online and to use their 50% Online order that is on Mondays. The website would not allow me to order and when I called the Order in I was told that they do not honor this offer as their location was not open long enough.

This is completely unacceptable. I will never get pizza from this location again. I am so outraged that they wouldn't honor an offer that is clearly posted online. I have never been so disgusted with the way a business conducts themselves before. Especially for a business that just opened up you would think that they would want to get as much business as possible and not drive away patrons. Is the 27.50 extra dollars that you saved by not giving me the discount worth loosing an office full of business for life. I hope so Marcos pizza, I hope so!

Instead of helping out a new local business in North Liberty we ordered from Pappa Johns and got more pizza for less money. Looks like Pappa Johns gets all of...