Robeks Fresh Juices & Smoothies — Restaurant in North Olmsted

Absolutely ridiculous experience. I wasted over an hour of my only day off waiting for 3 açaí bowls two of which were identical just to be handed a melted, soupy mess that was completely inedible. The only reason I stomached eating it was so I don’t wait until CLOSING TIME to get my damn bowls (which by the way I wouldn’t have been shocked by). The bananas were brown and mushy (I’m surprised if I don’t get food poisoning), the peanut butter tasted like it had been sitting in a freezer, and the bowls were basically ruined by the time they finally handed them over.

The worker making them had her hair down, was busy chatting with coworkers, and clearly didn’t have a sense of urgency. It’s pretty much COMMON SENSE that if you don’t get the bowls out in time it becomes a soupy shitty mess. It shouldn’t under any circumstance take an hour to blend fruit and pour it into a bowl unless they were drowning with customers… which they weren’t.

I paid over $30 for garbage I couldn’t even eat, and I’m not just going to let that go. I’ll be disputing the charge with my bank if I don’t get refunded. I drove over 20 minutes to this location because it used to be worth it, but after today, never again. I better not get an automated response because I’ve already contacted them online. I need a human being to get back...

At North Olmsted location, Assistant Manager Megan, is condescending to her staff and needs training on how to manage customer services issues and complaints. I’ve seen her micro-managing attitude toward the other employees during previous visits, and just felt badly for the team. She loses her cool if you discuss an issue with your order, refuses to correct the issue, then just stands there in silence staring at you. When you ask her to fix the problem, she doesn’t respond to you, but starts stacking plastic lids on the counter. If you wait long enough for an answer, she will eventually bark at you, “NOW this will come out of OUR money” as she turns away, yells at the staff to remake it, and stomps back behind the food counter. The one staff member looks afraid of upsetting Megan, and the other young staff member with chin length blonde hair slams your “corrected” drink on the counter before she storms off to the back—obviously having learned...

I came here for the first time in forever and seen you guys finally had new stuff to offer and was genuinely excited but all of the staff made it super super uncomfortable and that blonde with the pig tail braids kept rolling her eyes at me as if I caused her an inconvenience and there was nobody else in line or in the store. I just wanted to look.. What was the issue? You had to do your job and work? She has been complained about all through these reviews- time to get rid of her if you ask me. She’s rude and makes ppl feel unwanted in the store. I brought my best friend from out of state that never had robeks before and he said “and you hyped that up for what? That was uncomfortable” and he chuckled. That’s...