Robeks Fresh Juices & Smoothies

At North Olmsted location, Assistant Manager Megan, is condescending to her staff and needs training on how to manage customer services issues and complaints. I’ve seen her micro-managing attitude toward the other employees during previous visits, and just felt badly for the team. She loses her cool if you discuss an issue with your order, refuses to correct the issue, then just stands there in silence staring at you. When you ask her to fix the problem, she doesn’t respond to you, but starts stacking plastic lids on the counter. If you wait long enough for an answer, she will eventually bark at you, “NOW this will come out of OUR money” as she turns away, yells at the staff to remake it, and stomps back behind the food counter. The one staff member looks afraid of upsetting Megan, and the other young staff member with chin length blonde hair slams your “corrected” drink on the counter before she storms off to the back—obviously having learned much from Megan.