Dunkin' — Restaurant in North Port

The place was a shambles. The younger girls were running around in circles not knowing what to do. They were working and working very hard, but it was obvious that they had no structure whatsoever there then a couple older women came out to help them but when I ask about the Uber order one of the older ladies was extremely rude to me and I said well my order will cancel if I don’t get it soon and it looks like it’s mostly done well sorry she said we have to get the mobile orders first they’re more Important and I said look. Do you need a supervisor or an organizer or a manager because I will be glad to come in here and help you guys and I wasn’t being sarcastic. I was being honest something needs to be done there. I was not the only person in line who was frustrated. There were several before me who obviously had been standing for a while and were being very patient polite about it, but we’re kind of fed up. I was very very polite and stood there for 20 minutes, just knowing that they were busy and I’m a patient person, but when the older manager or supervisor or whoever she was snapped at me and then she said who are you because I’m just going to say I will never take your orders again and mind you I had not said anything rude off color or remotely angry to her so I would suggest going to get coffee at Foxtail at Welland Park or serenity sips in Venice Dunkin’ Donuts fills your cups mostly full of ice anyway so why bother with it? And by the way, the woman who said they needed to get the mobile orders out had about 10 cups of coffee, sitting there melting and had for 20 minutes. I’m sure that my order was also sitting there, but I had asked at least three times and I was not going to rudely reach across the counter to grab it from behind the stand so if you ordered something on mobile Duncan today, it was ready probably when you pulled up, but they didn’t seem to know how to distribute it sorry girls. It’s...

Reviews work! As a Google reviewer I should know this. But I also try to experience establishments for those who read our reviews. So despite the very poor reviews for this Dunkin I thought I’d give it a try.

I’m sorry to say I have nothing to review other than the absolute horrendous service. Or rather should I say complete lack of service. I waited inside at the counter from 7:04 to 7:20 with out a simple greeting. The 3 employees walked around filling drive thru orders. Many times they would walk right up to where I was to grab something and never even acknowledged me.

Now as a former restaurant GM, I can say this, there is absolutely no excuse for such terrible hospitality. Even when you are busy performing duties when a customer walks in you welcome them and let them know you’ll be with them shortly. It let’s the customer know they matter. It let’s the customer know your grateful that they chose to spend money in your establishment. I could go on. Needless to say, I just walked out.

This is on the manager. Again, managers make the difference. Managers must lead by example! And if no managers are on duty then the lead person MUST reflect the same disposition and lead the team in a professional way.

Whoever the owner is, do something, you have to care about your investment. Your in the food and beverage industry. Customers SHOULD matter.

Wellen Park future residents, if this is the service you can expect, well, how disappointing for you.

My advice, skip this Dunkin, Publix is literally in the same parking lot, and Publix has a wonderful bakery with exceptional baked goods, including soft...

Let me start off by saying i have been coming here for a year now multiple times a week before school. i attend scf, and stop at dunkin on my way there almost everyday. For the last year now, 9/10 visits, there is something wrong. I am a fan of the bagel minis, but only from other dunkin’s. every time i get them at this location, they are completely frozen cream cheese in the middle, or super burnt like this. I don’t understand what is so hard about toasting a bagel mini, the other locations seem to have it down pretty good. if i had to guess, it’s most likely because they are busy and too lazy, and toss them in the microwave for 10 seconds. This is what i get when i ask them to be cooked in the middle, not frozen. i get a huge sigh, “we’re busy” remark, and burnt bagels. How come this is everytime? Also the lack of hospitality and kindness is horrible. i’ve always been kind, always tip, and they greet me with a frown face and attitude because i ask for my bagels to be cooked…. sorry i don’t wanna pay for...