Dunkin' — Restaurant in North Reading

THE WORST Dunkins I've ever experienced. I had worked down the street from this place for almost a year, and I'd say (without exaggeration) about 90% of the times I've been there, something had been wrong. I told myself every single time that I needed to stop going back, but; because it's so close to where I worked I would have hoped they wouldn't screw anything up. 9 out of 10 times i was wrong. I've experienced very BURNT sandwhiches, I can handle a little burnt, but these times had been extreme. My coffee OFTEN tasted like it's been burnt as well, (not to mention the times ive been handed the wrong coffee) and if thats not enough, my coffee was almost always wrong. (This one time I swear the just gave me cream sugar and syrup with NO coffee) but one of the cashiers is SO rude and unfriendly. She has handed me food, swiped my card and walked away from the window, without a word NEVER offered me my receipt. I can think of 2 accounts where i had to go back (wasting time on MY break) because they didnt hand me the correct food, or there was something else that needed to be added but I wouldn't know until I open my bag because the cashier NEVER spoke. I understand the fast food service is tough, and I've given them multiple chances but without fail, something happens. There is a big difference between small mistakes, and complete carelessness. I've told my coworkers my disappointment in my coffees of breakfast sandwiches and they all say...

Had a install in the right around the corner from here and placed a order on the dunkin app 10 minutes ahead of time. I walk over my 2 wraps were ready but they still hadn't made my coffees. Then waited another 5 minutes because the lady was unboxing stuff and was all frustrated and talking under my breath. Whatever is what it is. The following I was going to try again. I tried to order ahead of time once again to only get hit with the

"sorry this location is have technical difficulties" on the app, so my order never went through. BUT I had a free beverage that I was going to redeem and it was just GONE. I never ever placed the order but it took it away.

So I just placed the order for the dunkin down the street on Concord st and I didn't have a problem.

You can remodel the store but you can't change the way it operates i guess. I don't recommend this location, theres 12 more...

This is the worst Dunks in the world. I work down the street and will mobile order a coffee and walk down to retrieve it. I have been locked out TWICE both times never getting my coffee while the workers are working and there’s patrons in there. This last time I was locked out (happened just now) I politely knocked on the window to a patron who was just as rude, to ask if they could open to the door (I wasn’t alone waiting for the door to open by the way) and the worker said go through the drive through which why would I? I walked there and just wanted to pick up the simplest order. Then after 5 minutes of waiting the worker comes to us finally and was so rude to us. I am at a loss for words. The workers are SO rude all the time; wish I could get a refund. Seriously need to reconsider your staff...