Marco's Pizza — Restaurant in North Ridgeville

Update. Ordered Marcos because of the availability of thin crust. They completely messed up a 2 pizza order. Took forever to reach someone on the phone. They remade the pizza that was wrong and we got it 45 minutes later. Dinner was over by that time. None of the pizzas were hot - just barely warm. Nothing extra for our inconvenience. The "corrected" pizza was a bit undercooked and looked hastily prepared I was told, "we're really busy tonight". So, I suppose they're understaffed. When Marcos is bad, it's frozen pizza bad. We've had "frozen pizza quality" from this Marcos the past few times we've ordered, and they're not frozen pizza cheap. For consistent, quality pizza, look elsewhere. So close... We've been Marcos fans for years, and I can evaluate this Marcos based on probably 100 delivery orders. First, their food has very good flavor. This includes pizza, subs, wings, cheezy bread. Where Marcos misses being a 5 star pizza place is a combination of many things. First, even a double cheese pizza has less cheese than most other pizza places. Single toppings can be pretty small in quantity, so I typically double that topping. Whether we get double toppings or not is about a flip of a coin. If I order a special cut or crust toppers, again it's 50/50 whether I get what I ordered. Last delivery, the pizza looked as if it had gotten cold and was reheated a bit. Cheese was solid. Was barely warm. Unfortunately, other pizza places in our area are worse. I've filled out Marcos surveys many times. Manager gave us a nice credit on one order, only we never received that credit. When we want good tasting pizza that's not loaded with basil, Marcos is still our best option. Just wish they'd try harder to get 5 stars from me. It is within reach, but they might have to hire better staff and more delivery persons to deliver hot food...

Had the worst experience ever. Pizza got here and it wasn't even cut I had a slice it myself then after I picked a slice up it was floppy soggy and doughy. Called Marco's back and told them about it they said we can remake your pizza and deliver. No one ever even showed up. The driver lied and said nobody answered the door when there was a house full of people blinds and curtains were open front door was open there's absolutely no way. He did not come to deliver my Pizza. Then when I called the next day they said oh sorry he will give you a $10 credit. I called tonight to order pizza and they act like they don't know what I'm talking about at all. Like it never happened. After being on the phone with them for 20 minutes I just gave up. Then the lady on the phone said oh well I guess I can give you a $10 credit but it can't be delivery. You'd have to pick it up. Like no thanks. I'll never order again. Everything happened was entirely there fault. My pizza wasn't cooked all the way and it wasn't even cut. Then they lies to me multiple times. Very...

EDIT: They messed it up AGAIN... this time they dropped my pizza and had to remake it, not a problem. Had to wait an extra 15 minutes after work. OK. Got home, only to discover they MADE ME THE WRONG PIZZA. I ordered a thick, well done. They made a thin, well done, which ended up being a burnt mess due to the lack of thickness. I had to go all the way back to have them remake it a third time. It has literally been like 10+ times they messed up my order. I know, I am insane for going back, but it used to be soooooo good. I keep holding out hope that the quality will return. We have gone to this Marcos weekly for 12 years. This used to be the best Marcos around. Unfortunately, it has really gone down hill in the past year. I don't remember the last time they got my order correct. Quality has gone downhill too. They used to make beautiful pizzas here, but now they come out sad and floppy with unbalanced toppings. It is clear whoever is working here now, simply does not care...