Amici Grill and Pizzeria — Restaurant in North Township

The issues with Amici Grill and Pizzeria first started when we would order a chicken pesto pasta with no chicken, but several times they had put chicken in the pasta. The person who eats that meal does not eat meat, so when there’s meat directly in the meal itself, they cannot eat it. And when Amici’s was made aware of the situation, they reimbursed us for the pasta.

Yesterday though unfortunately, we received a different response.

We ordered a kid’s grilled cheese pita sandwich dinner from Amici’s, and for the first time since ordering the sandwich there was very little cheese in comparison to the other times we have ordered the same meal. We had called the restaurant to speak with the manager to let them know of how little cheese there was in the sandwich. After we informed him he replied by saying, “We only put one slice [of cheese] in the sandwich. I don’t know what to tell you, I’m not going to argue about this over the phone with you.” He then went on further to say how we “always call and complain about [our] meal”. We do not complain every time we order a meal, but we do call or re-visit the restaurant when a mistake in our order is made, and considering the sandwich was for someone who’s birthday was yesterday, we felt it was especially necessary to do so. We would rather eat and enjoy our meal that we paid for rather than spending time and energy calling or returning to the restaurant due to not receiving what we ordered.

Concerned over the response we were given over the phone by the manager, we decided to return to the restaurant with the sandwich to discuss the issue this time with the restaurant owner. When we arrived, we asked to speak with the owner. When we informed him of the issue and showed him the sandwich, he restated what the manager had told us prior over the phone. When we asked what he was going to do for us since there was what we felt was a mistake with the sandwich, he stated, “You’re going to take your sandwich and get out of my restaurant!” We decided to leave the sandwich at the restaurant, as it was not what we expected from our order, and said enjoy. It was then while we were leaving he said, “Enjoy your meal!”

We generally eat from Amici’s every week, and have done so for a few years now, and it is fair to say that we spend anywhere from $1100 to $2600 a year on meals from the restaurant depending on our order. It is also fair to say that unfortunately due to the responses we received from the Amici Grill and Pizzeria management and ownership, our family will not...

Went to Amici last minute. Rolled through drive thru that only is for puck up orders. I was corrected..no problem. Young lady took my order, no problem. Past years you could order ar window. They changed rule. Again no problem. Now, I was taking pizza to go, plans changed for 3 adults one teen and three small boys. I went inside to ask can we change from takeout to dine in. Bam, hell break out with the young workers, one young lady got snippy, "we don't have a table for yall" ok np..then table of 6 leave...can we get that table...young man...uhhh we have reservation for that table...let me go ask. Visibly seen while talking to his coworkers and it was giving us bad vibes...the first girl seem irritated. Comes back out with spill...ok by now let me speak with manager. Manager great until he say..we full service restaurant..as long as you take care of my girls...u mean tip? Yes ... ok now I'm offended..but ok I spend money here all the time...he said I remember you..ok...I'm semi ok but still leary. Now the girl that took my order , after I told her I was offended. Proceed to tell me they use real plates and glasses...ok so what...bottom line..I've been to the best of restaurants, NEVER, happened. I tip well for good service. She proceed to give me definition of their full service...darling I'm twice your age. Bottom line although the manager said no problem we can accommodate you his staff acted as if they didn't want us there. We left..I said Never will I return..I want to know who else did they do this to?.. did they do this to everyone...no because we watched them seat another customer. I sm African American yes...I'm not dumb or naive. Feel uncomfortable going there now. NEVER will go again. Thank you to manager and young lady that took my order at window...but...

Thank you so much to amici’s for everything today .. my brother absolutely loved his job there .. he got very sick in July 31 years old and was hospitalized for 12 weeks.. he was left with 90cm of intestines.. unfortunately due to this infection he was still left with it in his heart and having a bunch of intestines taken he was left with short bowel syndrome and was not gaining weight (he was 90lbs) to get strong enough to get heart surgery and get the infection out of his heart .. god gave us more time and he made it out and was able to be home with me (his sister) for 40 days .. until Saturday night when the infection that was in his heart flecked back off into his stomach and he was immediately transported back to IU Methodist where they had to take more intestines which left him with next to nothing … today we said our goodbyes to my brother .. I am not one to make these posts but this business was so good to him .. my brother was very sick and missed being at this job and had high hopes of being able to work again .. this was his happy place .. We celebrated my brothers life today and they took care of our family and we could not be more grateful.. in the next coming days .. weeks .. months .. please consider ordering dinner from this small business. They have amazing hearts and amazing food My brothers favorite was the garlic knots Thank you so much amici’s in highland 🙏 Your kindness will forever be in my families heart Rest in peace...