My husband and I have been eating here for years. We have bragged about the food and service from beginning to checkout. On Sunday Aug 25 we decided to take our family total of 8 people to have breakfast.. Immediately as I walked in I was shocked to see no waiting, no sign in and wait 30 mintues on a weekend. I was completely shocked. This is unusal for Sophia's but I considered it a blessing. We were seated and it took a few before our waitress came over. But she did and she was very polite. I had never seen her before so I knew she was a new employee.. As I looked around I noticed all new faces including the older gentlemen at the register. Well we ordered our food, and waited, and waited over 30 minutes. Mind you no one was waiting to be seated..I was stunned even on the busiest days we have never waited so long for our food.. Eventually our food starts coming out slowly, one dish for you, waiting on this dish, waiting on pancakes, etc. I orderd my favorite Chop Steak, eggs, pancakes steak was to be cooked medium.. Immediately when she brought my plate I was stunned.. The steak was extremely small, it was on top of my eggs, it was raw, my eggs had busted and the beef juice was all over the eggs.. I could not believe my eyes, the carelessness of the presentation. You never put the steak on the same plate. Let alone on top of the eggs. I was not satisfied my steak was raw. I told her I'm sorry but this is all wrong.. So she went to the manager when she came back she said well I can put that steak back on the grill and cook it some more or we can cook a new one which will take more time. I said please can I have a new one.. Meanwhile my family has some of there food, pancakes are missing. Finally my dish comes back now the steak is burned completely. Thats it I'm done. She says what's wrong. It's burnt.. She tells the manager, she comes back and says well he said we can take it off the bill but I have to take the whole breakfast plate back..Wow. Ok. So sad to trash the whole thing. So I sat there waiting for my family to get done.. I decided to ask our waitress how long she's been working there. 3 months she says.. I look at her and say everyone is new here correct. Yes she says everyone was sent to the new restaurant in Schererville.. I knew it something was off.. I shared with her We have never had bad service like this. She stated everyone is complaining, it's really bad.. Wow not her fault.. Mind you she had about 6 six tables alone. So this explains the decrease in customers, the difference in the food and presentation, and the response from the manager on duty.. As I was paying my tab not a cheap one.. The gentlemen was extremely rude, did not speak a word to me. No thank you, was everything ok, nothing.. That has never happened before.. People were coming in to return their take out orders. There was another on the phone complaining of their order... So bottom line Sophia's opens a new restaurant in Schererville Great.. Not so great for Highland location you take the best cook and wait staff to Schererville and replace them with new, maybe not so experienced cooks, management, etc. It's obvious it's affecting business.. Bring back the cooks that had Sophia's packed with people waiting patiently for 30 minutes because it was worth it.. Not anymore. BAD MANAGEMENT DECISION..No fault to the waitstaff..