El Dorado Mexican Restaurant and Grill — Restaurant in Norwalk

Went to eat there to have a good time with my family; everyone seemed to be in a bad mood no smiles or friendly greetings. It was a pretty dry atmosphere with irritable lookson there faces. Food was okay definitely not worth the wait. Waitress only came back once to take order, then to serve food, then to take away and rush us away; we didn't get asked about refills. When we where just enjoying our time with some conversation within the family; the waitress came over and said we could pay at the front, we said okay; then she came back one last time before and said no I'll take it before we leave trying to Hurry us rather then letting us sit and talk. We had gotten there before another table and we where hurried out of the place while they didn't saying anything to the other table that had been there probably 20min before us. It is very off-putting. I personally would rather go to Maya mexican resturant and have a great meal and friendly waitress then ever go back to El dorado. Not...

This place does have amazing food. BUT. At some point they must have changed management bc it went downhill fast. It used to have great servers who were so wonderful to our kids. Now you’re lucky if there’s one person working the entire place. Usually the guy up front ignores us for a while until it gets awkward enough to finally seat us. We’ve also came in to pick up food and the people behind the bar don’t usually acknowledge us. The last time a girl was playing on her phone and I’m quite certain she forgot we were there. It’s like the people who work there don’t actual want to work in hospitality. And honestly, I’m not even asking for much. Just say hey and take our order. Plus they’ve gotten our order wrong a few times and the ordering app doesn’t usually work. The service just sucks honestly. It’s a disappointment bc we loved...

The food is delicious. The restaurant atmosphere is great. But that's where it falls off. The menu was falling apart and some pages hardly legible. I know it is probably my fault now. But after three tries I'm Giving Up on online ordering all together. The system is incredibly broken. I can't believe somebody would base their business on such a awful system. DO NOT USE ONLINE ORDERING! system is terrible. Just call and order in person. Just tried to use the online ordering again. Arrived at the restaurant and no order even though I have paid for it. They have no record of it whatsoever. Absolutely do not use online ordering. Their system is terrible This last time the manager even refused to give us our order and said he had no record of it. Talk about disrespect. I just changed my review from 4...