Subway — Restaurant in Norwalk

I can see why the reviews are so low at this location, as it's not just me! Why can't a sandwich be made correctly from what is ordered?? We ordered 4 sandwiches and out of the 4, only 2 were made correctly. I sent a message (comments) to subway, and supposedly the owner sent me a message saying they were sorry and would have a talk with the staff so this doesn't happen again... Well.., the staff must not be receiving there "talk" from owner, as the workers still can't get the sandwiches correct! I even asked owner if she could replace just the 2 sandwiches that they got wrong, since I even paid for the extra (bacon), but she never acknowledged me, and now I see why there reviews are so low, and why another review said they were going to Jimmy John's!, and I agree, I'm done giving subway any more chances.....

Below is the message I received from this subway location:

I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

I understand that my staff’s behavior during your visit did not meet your expectations. I know that we have let you down, and for that, my team at this Subway® restaurant is sorry. We are dedicated to handcrafting our meals in a welcoming environment.

I am always looking for ways to improve the restaurant experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.

Thank you for choosing Subway® and we look forward to seeing you soon.

Julie Lynn...

I walked in and ordered a foot long the Philly which has double cheese. I got one scoop of meet for a whole foot long and when I asked about it the lady said no that’s what it’s supposed to be, then she gave me cheese and I said it comes with double right? And she said no. Then I get to the end to pay and she charges me 4 dollars for a combo for one cookie and a small drink when it says I get 2 cookies, I asked about it and she said no it’s just one and the menu is wrong. I ended up getting charged $19 for a foot long that had nothing on it and got cheaped out of the combo. Last time I come to this...

Three young workers pretended we didn't exist upon entering the store. The guy at the start of the line never looked up once as we waited. He proceeded to take an online order and layout bread for multiple sandwiches. I asked the other two workers if we could order please. They looked at me like I was speaking a foreign language. I tried asking the same question again but continued to be ignored. I worked in food service like this as a teen and can't imagine the reprimand my team would've received if we treated...