Dunkin' — Restaurant in Norwich

I ordered a breakfast sandwich and specifically requested American cheese instead of Swiss. After getting to my car, I realized they had made the sandwich incorrectly, so I politely went back inside to have it corrected. Instead of remaking the sandwich properly, Tiffany aggressively snatched it from me, peeled off the melted Swiss cheese, and replaced it with American. I watched her do this, so when she handed it back, I simply asked if she could toast it so the cheese would properly melt. She snatched it from me again and threw it in the toaster with an obvious attitude.

At that point, I told her not to worry about it, but she ignored me. She and the supposed manager then began talking about me as if I couldn't hear them. I repeated myself, again saying not to worry about it, and that’s when Tiffany threw the sandwich at me. Completely appalled, I immediately requested a refund, which was processed, but when I asked for a number to escalate my complaint, they outright refused and told me to leave.

What’s even more concerning is that after reading other reviews, I noticed multiple people have had the same issue with these two employees. I’m not sure why they are still employed here, but their behavior is completely unacceptable. No customer should ever be...

Literally the worst service I have ever received in my life. Multiple times I have placed my order and waited to give them “ample time” because they have complained that we “waited 2 minutes” before coming to get our order. The same woman who believes that she can speak however she wants to customers continues to be rude and speak loudly to whoever can hear her that we “don’t wait long enough”. Would you like a half hour? I get that it’s busy, but there is no reason for someone to be that awful to any person. My friend waited 5-10 minutes to pick up her order because of our last experience with the woman screaming through the window that we “only waited two minutes”. Even though at that time the line was out to the road and we waited 10 minutes in line. We will never be coming back even if it is the closest to us. We will never receive that kind of treatment simply by ordering...

If I could give them no stars I would, first of all we all ordered a lot of food because we were a lot of people the rude lady making the food handed us our food & sarcastically said “ heres the whole menu” basically trying to say we’re fat, we can order whatever we want if she’s so miserable about a big order then she clearly shouldn’t be working. We then went to the car and noticed we were missing a wake up wrap we went back inside and told the lady making the food & she gave us attitude saying she made it & she had to see our food we brought our bags back and then, she was ignoring us and continued saying she made it when she clearly didn’t and told us to wait. Im not just gonna watch her make other orders when it’s her fault she can’t do her job...