Subway — Restaurant in Novi

Rude is an understatement.

Two horrible experiences in a row. Worst Subway I have been to in my life (I’m 43).

The first: arrived well within the advertised operating hours; open sign turned on. As we opened the door, the man behind the counter said he could not help us because he was on his lunch.

The second: we walked into the restaurant as the only two people there. This time there were two people behind the counter. We approached the counter and stood there awkwardly without any gesture or words spoken by the staff. It seemed like it was up to us to tell them what we were there for, and to begin the ordering process. We tell them the two sandwiches we want; the bread and the proteins. On the second sandwich I couldn’t understand what she was asking me, so I kindly re-stated it with better diction for a second time. Then she asks me questions again still talking about the protein… I was trying to order steak and cheese similar to their Philly, I decided to just make it more simple and ask for the Philly. She then proceeded to lecture me about how to order the sandwich. As I continue with good patience and just listen, her coworker jumps in and tries to help explain her lecture.

The sandwiches had the very bare minimum of each topping one could expect. We ordered very basic sandwiches with one...

The first time I ever went to this subway a girl who could barely speak English help me and I had to repeat myself several times to get her to recognize what I was saying I ordered the meatball sub footlong and on this particular days of meatballs had been cooked too long and were burnt. When I got back to work and discovered this I called them and she assured me that they would take care of it the next time I came in and give me a free sandwich. Two days later I went back in there to get my free sandwich there were two people in here including the girl that waited on me the last time then they both claimed oh we don't know who you are we've never seen you before really you remember me when I had money in my hands. Giving up I ordered another sandwich because I didn't want to go to another restaurant on only a 30 minute lunch will lo and behold again the meatballs are burnt and they put it on the wrong kind of bread. I guess that's the quality of service you get when foreigners own...

there was three people working, the girl at the counter making sandwiches for the customer ahead of us said it was her first day on the job. the other two employees were in the back. I understanding she was slow in making the order for the person in front of us. The other two offer no help for the new girl, and did not come forward to to help us. We got tired of standing and waiting so we sat down after about 5 minutes of sitting at the table a girl wearing a black shirt came out and ask us lf she could help us. new girl is still trying to help the customer ahead of us. And we say to the girl wearing a black shirt yes we would like two Angus melts. The girl with a black shirt replied " oh we are out of that". after seeing this crew in action with there level of incomptence I didn't want them making me a...