Taco Bell — Restaurant in Oʻahu

Normally I don't leave a review, but I've constantly have had problems with this specific location and it usually occurs at night. Tonight I ordered 3 items and was accidentally charged (but refunded) $19 for an uber eats order. I told the lady at the drive thru politely that I thought the total was like $10... she looked at the screen and disrectfully told me that it was $19. I told her what I had ordered and there was no way that the 3 items I ordered was $19. The situation got fixed and I got charged $10... i got my food and my visit was probably a total of 20 minutes because they were busy. I got home and my food was cold and the cheese in my burrito was cold and not even melted. It had lettuce which I did not ask for and normally I wouldn't make a deal about it but because this particular experience was bad it just completely topped off the overall experience. Before I ate my burrito, I ordered chips and cheese and came home to find out that I got the chips but not the cheese. This has happened before where I might get one or the other during the night shift. I skipped the Kaneohe location because I had been getting better service in Kailua, but it seems like it's only during the day. I wish I would've just gone to the Kaneohe location and wait the whole ride home to kailua to eat my food. The night shift never seems to enjoy their job and when there's a rush, there's always a mess up and it usually seems to happen with me. If you don't like your job, it might be time to find...

If I could give this place zero stars I would. Burritos are barely filled, the app doesn't work with this Toco bell most of the time. And they close earlier too. What's the point of a fast food restaurant if I can't go there whenever. I only go there a night because that's when I get off work, I don't have time during chow most the time because of the high tempo my unit has so I only really have the time to go in the evening or at night. The rare occasions when I do walk over there for chow I sit there for at least 20 minutes, and that's after I ordered thru the app before making the walk over there. When I do get my food the boritos are so poorly wrapped that they almost fall apart in my hands. Half the time I unwrap it and I find them burnt. Not a little burnt, like the entire underside is stiff from how burnt it is. I swear the chow Hall workers make better burritos more constantly than they do and their food is...

Very bad experiences. If going after an hour and a half before closing time they run out of product and don't make more. Tonight I went at 7:30 pm when closing time is 9:00 pm and ordered a standard order; one big box of a double beef burrito and a nacho. They told me they were out of meat and sent me away. Last time I came an hour before closing and they were already closing up and shutting things down. The time before that they were out of rice and refused to make more. Hope Taco Bell will correct issues of this branch tarnishing their...