Dairy Queen Grill & Chill — Restaurant in O’Fallon

We moved to this part of O’Fallon a year ago and I wanted to love this DQ. I’ve gone to the Bryan RD DQ since it was opened. That one is Heaven. The Main Street one is hell. Someone please tell the youngsters how to mix a blizzard.The young kids NEVER mix our blizzards. The only one who is halfway capable with blizzards is the middle aged woman working there. All the toppings are at the top and not towards the middle or bottom of my blizzard. I always order extra Oreo, I pay the extra $$ but get less than the DQ on Bryan Road would give me for a regular Oreo blizzard. I used to be able to slide my spoon in towards the bottom and see Oreo particles and chunks throughout it. Not with the Main Street DQ. The manager is a slob at this location. He acts like he hates being there. They’ve screwed up so many of my orders that he recognizes who I am when I come to the window and acts like I’m a burden. The burger meat is weird. It’s never fresh or hot. This peanut butter sundae I ordered extra Peanut Butter and extra peanuts and the Oreo blizzard was supposed to have extra Oreo. Literally, there’s always been something wrong with every order. I’m not exaggerating. I’ve only come to this DQ this year out of desperation. I’m so disappointed. Just for reference, we live right across the street from this DQ, but from here on out we’re driving the xtra 15 minutes to the Bryan Road DQ to receive the quality food for the price it costs. The Main Street DQ has literally pushed us away. Go to the Bryan Rd One, I promise you won’t be disappointed! The service, friendliness, and food are worth the drive. I’m honestly surprised at the 4 Star Rating for the Main St...

I will never eat here again, and I am only posting this because I feel bad for the customers. I personally worked here, and would like to describe to everyone what I witnessed on an every day occasion. The chicken strips and burgers are saved from night to night. I would not touch the gravy, it is hand stirred. The fries are left out, and then just dropped back in the frier. I would not be surprised if you have greasy fries. You would think the ice cream would be safe, and not reused. Think again, they keep the remnants ice cream in containers in the fridge after it has been "finished" and then combine all the bags into one and use it. Customers complained all the time about stale food. The cakes are just reused ice cream that they get from returns from customers. I went to the owners boss and told him what was going on and no further action was taken. I will never eat here again, and I am only posting this because I feel bad for...

This place was an absolute disaster…. I went with my family for some food and ice cream after my sons baseball game and I don’t even know where to start. Our food was very cold like it had been sitting out for hours and our ice cream was so runny it might have well been soup!! While we were sitting at the table there was slugs and ants on the wall.. SLUGS how does a restraunt even operate like that, not to mention the dead cockroach by the door.. The staff was a mess and when I asked one of them to speak to the owner or someone in charge they seemed in distress and said the owner is almost never there and doesn’t help them at all … I sincerely feel bad for these kids but I will not be...