Subway — Restaurant in O’Fallon

I ordered through the app for the first time- and wrote under special instructions to please toast my sandwich. I realized when I got home it was not toasted. (I think there may have been another place to order this toasted, but I missed it, and couldn't find it when I went back over the order. - this is why I wrote in the special instructions section.) I called when I got home, and the male worker said I could bring it back and he would toast it. I told him there are items now on there that I don't want toasted. (Lettuce, Tomatoes, and their sauce - not sure if there is mayo in it) He ARGUED that I didn't order a toasted sandwich. I asked for a manager, and the guy says, "she is going to tell you the same thing." The manager saw that I requested one of my sandwiches toasted (it was computer printed out on the receipt and highlighted) so she offered to remake it. I brought it back, exchanged sandwiches, thanked her, and came home only to find my now toasted sandwich didn't have any cheese. I didn't call back again. I don't have time for rude, incompetent workers. Is it asking too much to get what you ordered and paid for? I'm ok with a mistake, but not ok with being treated rudely. Please give that guy some customer service training or keep him away from people and phones. I hadn't been to this location for several months because of how rude the staff was during my previous visit. My suggestion to you: Try a...

Incredible service! Tonight I came in and the two employees were trying to caught up on tasks that they had throughout their shift. They were rocking with awesome and delightful customer service!! They asked questions, added convos, and then double checked before completing all the customers masterwichs(masterpieces and sandwiches). They had all the customers in smiles and I cannot talk for everyone, but I felt completely taken care of and btw full!!! The raspberry cheesecake cookies were the perfect addition to my order! Thank you for my perfect meal!! Also to the gentleman employee, thank you for lending me your landline to find my cell. I'm extremely embarrassed that it was one of those days and of course I changed my cover, but I will say most companies would not have insisted to "just take the landline and find you phone, and then just please bring it back." I will not hesitate, I will tell everyone to go to this location and definitely try the raspberry cheesecake cookies!! Thank you...

Usually a really good place to get sandwichs and pizza. I went there and got 2 cheese pizzas, something different. Now, there are a few good workers there that are amazing, but this time it was a kinda newer kid. Now I don't want to discredit him since he's new, but I have had service from him once or twice before. How ever you can tell he still needs training, and the woman with him, who I guess is his train, wasn't doing squat to help him. And because of this he messed up my order. I didn't notice it at first, you know since it was 2 simple cheese pizzas. Yet when I get home I find both my pizza's stuck to the white paper that your supposed to take off of them to put them in the boxes. And the cheese is glued to the box and paper. I'm highly disappointed, and would hope they train their...