Massa's Winghaven — Restaurant in O’Fallon

Normally, I have nothing but good things to say about your restaurant in Winghaven. Unfortunately, this is not going to be a good positive message, but it is one that you need to read . I don’t know if you’re aware that you are overcharging for many of your items that are on your menu for instance a martini that says it’s nine dollars on the menu is ringing up as $10 …. Alon the side order of linguine which is $5.99 is being overcharged as a child’s meal for $7.99 and the waitress is saying there is no way of her ringing up the side order of the $5.99 linguine found on the menu. You may also wanna know that your bartender makes chocolate martinis with root beer schnapps!!! No, I am not kidding! I got my martini and I said there was something VERY wrong with it and I couldn’t pinpoint what but I could not drink it and they took it back and I ordered a glass of Pinot Grigio wine. The waitress tried to charge us for the martini i sent back /the chocolate martini even after the bartender had came to our table to apologize and say that she made a mistake and that she accidentally put the root beer schnapps in because the bottles were right next to each other that she needed to grab. So we got charged $7.99 instead of $5.99 for the side of linguine. We got charged $10 for two of the appletini that my daughter ordered instead of the nine dollars But it said on your menu….. and the waitress attempted to charge us for the $12 chocolate martini instead of the $7.00 glass of Pinot Grigio that was drank . When we tried to talk to the waitress about the difference in prices that we were being charged comparing to what was on the menu. She was very rude and confrontational. She acted like she was going to do us a favor by taking off the kids linguine for $7.99 That left only an overcharge remaining of three dollars that we paid that we should not have done . You really need to not change the prices in your computers until you change the prices on the menus. I don’t want to accuse you of bait and switch because I believe this was an innocent accident that someone changed the computers-without the menus being done at the same time. ( not understanding whatsoever on why you even have the side of linguine still on your menu if you don’t have it where they can put it into the computer ) We did catch the mistakes, but I’m sure there are plenty of people who are being continually charged more than they think they are paying. I think that it was important to let you know what happened. I will tell you that your Chicken Bianca was absolutely amazing…. but the side order did not have absolutely any meat in the sauce whatsoever. It was definitely not as good as what I have experienced since 2006 when I first started coming to Massa’s . Normally you have managers in there & unfortunately I did not see a manager in there tonight. Your manager used to be Kurt, and that was for many many years and then it was a taller , slim guy. I don’t know his name… But I did not see any managers in there this evening, handling any of the issues and unfortunately this woman that was our waitress seemed very confused and inexperienced & we left upset about the entire evening. I hope you’re able to handle all of this and fix it because you will lose customers as they begin to discover they’re being overcharged and no one likes to deal with the hassle . I hope you can handle this in a timely fashion before you...

Made reservations. Arrived a few minutes and seated in a hot corner, with not enough chairs. When I asked for another, she seemed annoyed grabbed from another table just handed it to me. 15-20 passed before someone offered water. Then came and got drinks. Another server came and asked for drinks and I said we have them (9 cups now on small table.) Took app order, but out of calamari. Came back and got order. Then we asked about our wings to be BBQ(because she didn’t ask), she said I’ll check. Then came back and said they haven’t started so. Then 45 mins after sitting, they offered bread and butter. Finally apps came and food. We were told, glad she got it in, because it’s an hour wait in the kitchen now. An hour later we got food. My steak was very rare. Out chicken strips were rubbery and Burnt to crisp, not edible. We got the chicken comp’d. However that took another 10 mins. Tried to enjoy a nice dinner with family and my mom, and it was terrible. Waitress was nice but blamed large parties for the problems. If your kitchen or staff can’t handle your restaurant and parties then don’t. There were only 6 of us. It...

Not sure where to start. Stood at the front 4x4 box waiting area for almost 15 min before someone came over to see if anyone was waiting, since there is a “please wait to be seated”

Opted to sit outside because of the nice, chilly fall weather. They didn’t have any heaters on. Only turn those on per request….odd, but whatever.

Seated with no napkins, no silverware, no plates…just menus. Sat for probably 20 min almost without any sort of recognition. No bread was brought out. Use to bring bread out while you glanced at the menu but apparently that’s too much of a task.

Someone finally came over and took our drink order but we figured we might as well order food now too before we never saw help again. Thank god we did.

We both ordered fettuccine. It came out looking like it was made a day prior and they tossed it in some cream and served it. Very bland. Luke warm.

Probably sat for 20 min waiting on our waitress to come pick up our payment. Walked inside to pay and still couldn’t get help.

Patio is rundown. Service is absolutely terrible. Food was mediocre to say the least.

WHAT HAPPENED TO THE OLD...