Little Caesars Pizza — Restaurant in Oak Hill

I’m a huge HUGE fan of Lil C’s in general but the Oak Hill location is by far my favorite. Yesterday night my girlfriend surprised me with an EMB cheese pizza (didn’t know they made those with just cheese). The pizza was amazing and consumed almost immediately, but one of the best aspects of the experience was their delivery service. It was 9pm or so and the lady who delivered it to my door had such a pleasant demeanor. She even said “Pizza Pizza!” and honestly that just made it a perfect experience.

My only complaint about the Oak Hill location is the drive thru location. They’re pretty quick about getting people in and out, but sometimes it can get busy enough to where the drive thru is backed up thru traffic. The store itself sits just on a tiny parcel of land, so it’s to be expected that the line could get out of control.

Lastly but not least, the food is always good. In fact I don’t think I’ve ever had to wait an unreasonable amount of time (if ever), everything is fresh and ready to go, and the staff are always courteous and have...

Worst customer service ever. Placed my order at the speaker, waited 20 minutes to get to window. The lady asked my order and I told her what I order. She said she didn't have it in the computer. She took my credit card, rang it up and then told me to pull around and they would bring it out to me. Waited 20 more minutes and finally walked in. The young lady came to the counter and I told her that ii had been waiting for minutes. She said that it would be a while. I told her I order at the speaker over 40 minutes ago. She left the counter and came back with my order and tried charging me again. I told her I already paid and she said no I had not. She walked over to the lady at the window and they both came over. The young lady, who turned out to be the manager, said that I pulled out of line and didn't pay. I was hot 🔥 at this point. I said I didn't pull out of line, the other lady charged my card and told me to pull around and it would be brought out to me,...

I visited the Oak Hill, WV store over the weekend, as I usually do on weekends. Placed and picked up my order through the drive through only to get it home and discover one piece was missing and one was eaten off of. I immediately called the store and reported it and was advised to bring it back in. The "manager" who was all of 16 or 17 had no explanation. As we were speaking one of the employees in the back was standing there eating in plain site of anyone, in the back where food is prepared, cooked and served. I simply feel that is a health violation.

I asked to speak to someone higher up than the teenager I was dealing with and he asked if I could call back the next day. I did just that. I spoke to a Ms. Cindy Hault. She flat out denied it happened. In fact said I wasn't telling the truth. She offered no explanation nor any apology.

I would like to have someone explain this situation to me and the...