Starbucks — Restaurant in Oak Park

So I put in a mobile order and it some how ended up at the wrong store. I called that store and they told me to just go to the store that I wanted the order to go to and show them the receipt and they would take care of me. So I went to this Starbucks drive through on greenfield rd, near 10 mile in Southfield, MI. After waiting in the long line they told me I needed to come into the store. I explained the situation to the first young lady and she directed me to another young lady who appeared to be in charge. I re explained the situation to her and she directed me back to the first young lady and said she was the one making the mobile orders. So I went back to her. Then the second person came. I repeated my situation again and then stated if it's a problem can I just get a refund? She then told me she couldn't give me a refund and asked did I want the drink. I stated whatever is easiest. I showed her my receipt with the order. I sat down, thinking my order was being made. After about 10 mins I got up and asked if my order was in line to be made. I didn't really get a response! Instead the person in charge proceeded to say, I am asking you what is your order so I can get you out of here. I showed her the order and the stated it and she began to walk away while I was speaking and did not say anything! So now I ask a young man are you making my order?. He says no. I said I was giving her my order but she walked away. She asks from far away what's the order? I asked her did she want me to yell it because she was far away. I finally received my drink and exited. The entire experience took well over 40 minutes for a Frappuccino! And the attitude and tone received from the barissta was very unpleasant! I won't be returning! All too much BEFORE my work day began! Not to mention I was...

After my long 16 hour shift I stopped at Starbucks in oak park on Greenfield this morning to order a small caramel cappuccino and 3 vanilla cake pops for later ...I thought my order was going to be right I mean its only coffee and cake pops I wasn't able to verify it because the cashier didn't respect my order nor did I get an receipt. As she gave me my cake pops I waited for my coffee, I heard small vanilla cappuccino called I didn't say anything because that wasn't my order so the young lady asked me what did I have I said caramel cap she looked over to the cashier and said you need to start listening this is not what she order the cashier said yes it is I said no I ordered a small caramel cap not vanilla I did order 3 vanilla cake pops I wasn't mad because it was easy to get that confused. The lady made my coffee over and I got all the way home and realized it was awful ...where's the coffee it was all milk no caramel or nothing .. Now I'm sitting here with my cake pops (which are awesome ) very upset all I wanted was my caramel cappuccino that's all and they couldn't even get that right smh! Never again I tell you never again ! The star was for the cake pops other than that I wish I could put no...

I left extremely dissatisfied with my experience. I ordered two sandwiches and two drinks, but the service was subpar. After waiting 10 minutes, I was informed that the store didn’t have the ingredients to make the Salted Caramel Pecan Crunch Cold Brew I ordered. I had to choose a different cold brew instead. Then, I waited an additional 20 minutes for my sandwiches. During this time, a group of six individuals entered the store and appeared to know the staff personally. To my surprise, I saw one staff member asking these individuals what they wanted and giving out free drinks (lemonades) without ringing them up. While it’s not my business how they handle their friends, it felt frustrating and unfair, considering I had just spent nearly $25 on my order. When I finally inquired about my sandwiches, a barista responded, “Oh, right! It’ll just be another minute.” After such a long wait, the overall experience felt unprofessional and disorganized. To make matters worse, I felt sick after eating my sandwich—something that has never happened to me at Starbucks before. This visit was disappointing, and I hope the store addresses these issues to improve its service and...