Lino's North — Restaurant in Oakland Charter Township

You can't go wrong with Lino's. Funny enough, nearly 25 years ago, I worked at the original Lino's in downtown Rochester back in high school (which recently is sadly now closed). Tony has done his parents proud with the food at this Lino's, as the food is as excellent as the original location and I actually prefer the environment, as it is brighter and more inviting inside Lino's North than the original Lino's used to be. We regularly have family birthday parties of 15-25 people here and they have no problem accommodating us in the back part of the restaurant. The staff are all very nice and the kitchen is set up sort of open, so you can see in there from the restaurant, which is something I personally find appealing in general, as it gives me a sort of peace of mind and confidence that my food is being properly handled. No doubt that even if it wasn't an open kitchen area, that would still be the case here, as Tony runs a first class kitchen, but still, for those that do not already have the same confidence and familiarity I do with the place, it should appeal to them as well. Overall.....if you are in the mood for fine Italian dining (or even a steak), you can't go wrong with Lino's North. I have literally never had a bad meal and between carry out and dining in, I have probably eaten there food at least 50 times. It's actually my dad's favorite restaurant and he eats there far more often...

The good food is not worth the horrible service received along with the rude owner. I ordered carryout and was told my food would be ready in 45 minutes. I show up on time, pay, and am told they're just waiting on one more dish. No problem. 20 minutes go by and I ask what the status is. I'm told they're waiting on one more dish. (I had two total.) 5 minutes later and I'm speaking to the owner/manager Sandi. She begins to lecture me on how they have homemade Italian food and that it takes time. I told her that I wasn't saying it doesn't take time; I'm upset about the extra wait and that now one of my dishes has been sitting for 25 minutes while we're waiting fort he other one. She questions when I arrived. She then tells me they've been in business for 25 years like that's going to make me feel better about the situation. Another customer next to me had a similar complaint. Rather than properly apologizing or doing something to rectify the situation, she's still debating with us and giving us an attitude as if somehow we're in the wrong. I don't have a "the customer is always right" mentality as I know what running a restaurant entails, but I can assure you that's no way to treat customers. I usually give the benefit of the doubt but the way she handled the situation ensures I...

No Stars

Lino’s North will never get my business again! They continue to harass me via messenger and even calling my personal cell phone leaving threatening messages! I called them out for charging 4% credit card fee without informing me ahead of time! They lied and said it has been their policy from day one! I have been there many times and this is the first time I have seen it on the bill! After the fact! It is not on the menu I looked online! It is not there! I chose to tip the waitress 20% instead of my typical 25-35% and Tony the owner had the audacity to call my personal cellphone and leave a nasty threatening message! That was after I told them on messenger that I did not want to speak to him. Then he started texting me. More nasty texts! What business owner does this? I have brought them tons of business by bringing neighborhood and singles groups! None of them remember any sort of Credit Card charge! So on top of poor business practices they lie and have TERRIBLE customer service! Their food is only fair and the only reason I had gone is because they are so close to home! Do yourself a favor and don't bother going to a place that treats their customers so poorly! I can’t wait to see them go out...