Mom's Kitchen — Restaurant in Oakland Park

I was invited to meet friends for breakfast at 10 on a Sunday morning. We knew it would be busy but wanted to enjoy some comfort food and catch up with each other's busy lives. We met these 2 simple goals but only after suffering through an unpleasant (and unnececessary) experience that began with the sign in procedure at their electronic sign in kiosk located in the lobby. I used my girlfriend's name/phone # to sign us in electronically. We chose 1st available seating as both indoor and outdoor seating were offered and we were ok either way. The kiosk stated a "link" was texted to the phone number entered and to confirm, you had to click on it. Voila! My friend got the link, clicked on it and promptly received a message from her IPhone that stated it was unable to open it. (This action takes you to the Yelp app to confirm.) Since my friend only uses her IPhone for calls and texts, it is an older phone that she doesn't wish to upgrade. No worries. I walked up to the entrance and explained our dilemma to the restaurant employee calling out names and ushering ppl in. He stated it wouldn't be a problem and also let the employee at the cash out counter know. I gave both the same name and phone used to check in at the kiosk. The lobby was packed but the crowd moved fast. I noted several parties that came in after us that got seated! I went back in to the woman I spoke to earlier and pointed this out. She said she would check and let us know when it was our turn. At that point we were there 30 minutes. Another 15 minutes passed and the lobby was cleared except for the 3 of us. There were seats open outside which was more upsetting. We stood in the door and asked why we were being ignored after bringing this to their attention several times. Miraculously a booth suddenly became available and we were finally seated with a lame excuse that they needed to clear the table first. So disappointed that they felt that it was more acceptable to be dismissive of customers who just want to enjoy breakfast out with friends but aren't tech savvy enough for a software driven sign in process. We...

1st time ordering here. I called in and the person who answered wasn’t pleasant at all. She asked me 2-3x’s to repeat myself. Which is understandable since all I cld hear was loud noise in the background. So she took my order a couple x’s… & to no surprise my name was wrong and my order was wrong. She said 10 mins. I get there 12 mins or so later. I had received a text prior to walking in that my meal was ready. So when I went up - there it was. But she said it wasn’t my order. So I said ok and walked away for 5 mins.. I told her I received a text message before I got here that it was done. She shrugged… I asked her if she was ‘sure’?? She asked me my name again. And said “yes”. she was sure. Like I was rushing 20+ mins later now… I walked around for 10 MORE mins while my food just sat there . I had asked her if I cld at least PAY FOR MY FOOD so that when it came out I could leave…. She said “NO they don’t do that. - I would have to wait for it to come out”….. 😳 I’ve Never heard of such a thing. But it’s clear to see why things went so wrong… Had she taken the order out of the noise of the kitchen or dining area. She would have heard my name & order which was missing the onions in the home fries (even tho I repeated myself 3x’s)a Had she simply asked me my order , ESPECIALLY after I told her I received a confirmation text. 🤦🏽‍♀️ Then I wouldn’t have been late to work & given my breakfast that had been sitting right there for 20+ mins while my English muffin turned to mush… an even better idea would have been LET ME PAY.. So you could realize my food was sitting right there the entire time. By the way, It was just my togo order - no others. She sat right there, NOT checking for over 20 mins… just the name. Not the number, not the order. and then the manger comes out FINALLY - apologized for her , as I paid full price…. I’m assuming it’s a granddaughter of the owner or someone working the front. No way she’d be employed if...

I got family portion sides from Mom's last year for Thanksgiving and they were delicious. In light of that, I opted to use Mom's for the full order this year, placing a catering order a week ahead of Thanksgiving.

After several days, the order hadn't been confirmed, so I called, received a voicemail upon choosing the catering option from the menu, and left a voicemail. When I didn't hear back after a day and a half, I called again and chose a different option to get ahold of someone, and was told John the catering guy wouldn't be in til Wednesday (day before Thanksgiving) at 7am. I called at 7:30am Wednesday and finally got ahold of John (not via the catering menu option, mind you - that still led directly to voicemail), and was informed:

They hadn't received the order. Their previous chef had set it up and they'd asked the catering site to remove them -- which is great, except I didn't find them through the catering site; I was sent there by Mom's own web site!

When I asked if there was anything that could be done, I was told the best option would be to call back on Thanksgiving and place 10 individual Thanksgiving takeout orders (with the added note "but it wouldn't be at the catering price"), rather than the family style orders I was expecting to serve my guests. And that didn't even fulfill my original full order.

I ended up having to pivot and drive around Wednesday and pick up everything I needed from various stores and prep everything myself.

A note to Mom's: I understand a lack of control over ezCater, but a lack of control over your own web site - whereby customers are enabled to place and pay for catering orders, trusting that they're in good hands - is not an acceptable business practice.

Additionally, making no effort to remedy the situation other than what's essentially a "you can place a bunch of individual orders tomorrow like everyone else", disregarding the situation, is not great customer service,...