Black Bear Tavern and Restaurant — Restaurant in Oakland

This was my first time here and my last. I understand restaurants are short staffed but there was no reason for my family to have to sit there for 30 minutes to even get waters. And then almost another 30 minutes to even get our orders taken. On top of that our waiter not once checked on us but could chitchat with others. And the manager was one of the absolute rudest managers I’ve ever come in contact with, instead of fixing the problems she decided conflict was better. All I can say is if I could leave no stars I would, one of the absolute worst experiences I've ever had. But I will give props to the bartender for stepping up and taking our orders, at least someone there cared...

Let’s respond shall we, we arrived at 4:30 to maybe 1/4 of the place full. There were plenty of servers in the establishment including the fantastic bartender that helped us with all our drinks and food orders. Our waitress was busy talking outside with friends and would disappear in the back for roughly 10 or so minutes while we lacked drinks and hadn’t even ordered food. She had 3 tables, we watched as she neglected all 4 tables the evening. It became busy after we were there for an hour without ordering food, the issue isn’t being short staffed it is the fact that there was no standard within this establishment to actually serve customers. Instead we blame being short staffed, something that every restaurant in the deep creek area has been facing all summer yet they all seem to be doing perfectly fine within their reviews. I, as well as many of those that attended dinner that evening, have worked in the food service industry and can tell the difference between short staffed and slammed, and just plain poor service. Call it what you want, we will be pleased to watch your episode of bar rescue in the...

I HAVE NEVER FELT MORE DISCRIMINATED IN MY LIFE. THE ABSOLUTE WORST EXPERIENCE EVER. LONG STORY SHORT. IT WAS 5 OF US , WERE NOT FROM HERE BUT HAD TO BE HERE FOR THE NIGHT DUE TO WORK. AS SOON AS WE WALKED IN WE JUST FELT ALL EYES WERE ON US. IT WAS MADE KNOWN TO US WE DIDNT FIT IN. STARTED OFF WITH DRINKS. DRINKS TOOK FOREVER TO GET TO US, THE BEER WAS FORGOTTEN, NO BIG DEAL THOUGH, OUR WAITER WAS PREGNANT AND TOLD US SHE HAD A FORGETFUL MIND DUE TO HER PREGNANCY, UNDERSTANDABLE. WE ORDERED OUR FOOD AFTER SHE CAME BACK WITH OUR BEERS. A GROUP OF 5 CAUCASIAN MEN WALKED IN , AND THEY RECEIVED THEIR ORDER BEFORE US , MIND YOU , WE’D BEEN WAITING FOR 35 MINUTES BY THIS POINT. WHEN KINDLY ASKED ANOTHER WAITRESS WHAT WAS TAKING SO LONG, OUR WAITRESS THEN SHOWED UP ABOUT 15 MINUTES LATER SAYING SHE LOST THE TICKET SHE TOOK OUR ORDER ON, YET AGAIN USING THE PREGNANT EXCUSE , STATING SHE FORGOT WHERE SHE PLACED IT, IN A VERY NONCHALANT , COULD CARE LESS TONE.

ARE YOU KIDDING ME!!!!!!!!!!! IT TOOK HER WELL OVER 45 MINUTES TO TELL US SHE LOST OUR ORDER! SHE THEN PROCEEDED TO VERY RUDELY SAY THEY WERE CLOSING SOON AND IF WE WANTED TO PLACE ANOTHER ORDER. CANT BELIEVE THE NERVE!

BY THAT TIME WE UNDERSTOOD WHAT WAS BEING DONE. WE HEADED OUT AND SPENT OUR MONEY ELSEWHERE. WE WERE ALL BORN AND RAISED IN THE STATES. ITS HONESTLY MIND-BLOWING TO BELIEVE THERE ARE RACIST RESTAURANTS IN THIS DAY AND AGE.

WE PAY OUR TAXES AND OUR MONEY IS JUST AS GOOD AS ANYONE ELSES . THANK GOD WE LIVE IN VIRGINIA AND DONT HAVE THESE TYPES OF PEOPLE/PLACES IN MY AREA!

PLEASE SAVE OTHERS THE HUMILIATION AND POST A SIGN THAT SAYS “PEOPLE OF COLOR ARE NOT WELCOMED HERE”

DONT SPEND...

Wish I could leave zero stars. Just left the restaurant after waiting an hour and 20 mins and never receiving food. Party of 6 sat next to the pool table almost impaled by people playing multiple times. Took 15 mins before we were greeted by a waitress. Gave her our drink and food order at that time. She quickly delivered the drinks and than disappeared for 45 mins. She appeared to take someone else's order. When we were able to flagged her down 10 mins later, and asked were our food was she says sometime took one of the burgers for our order. We told her we would give her a couple more mins and we were leaving. She said she understood. 10 mins later she came out with some food and says this is what I found, one appitezer and 2 slider meals. The plates were so hot you could not touch them. She said she was not sure when the rest of our food would come out maybe another 5 mins. The appitizer was cold everything else was obviously sitting under a heat lamp. We decided to leave and not wait for the rest of our food. It was the worst experience we have had at the restaurant. Will not be back, had planned to stay and play golf, and drive go carts at the fort but did not want to waste any more time at the location. To sum up waited in a noising environment, no one asked if we wanted refills, never received out parties order after 90mins and what they found under the heat lamp was inedible. Will not be back don't recommend for anyone wanting good food, definitely do not go with your family. We did not feel they wanted families there, our party was 4 adults, 2 teens and they could not be bothered...