Cybelle's Pizza — Restaurant in Oakland

My pizza slice had hair in it 😡 I brought it to the manager Nestor attention and he was so rude with much attitude! I showed him the hair and told him that I wanted a refund, he said: I have to see proof. I'm like.. huh? The hair is sticking right out of the dough that it's embedded in!! What nire do you need to see is what I thought?! He then goes on to give me my refund and I asked him for the info of the owner since they are franchise. He give me bad attitude and spoke to me in a VERY unprofessional manner as if HE WAS THE VICTIM??? Heck, I'M the one that found HAIR EMBEDDED IN MY PIZZA!!! Seems like I'm the one who should have a attitude?!

He spoke so rudely and was very unwillingly to provide information so that I can speak to higher upper management about the disgusting findings of my pizza!! I expressed to him that I was unsure as to why he was acting as though he didn't want to provide this information? He only stood there speaking in the same rude & unprofessional tone which showed how this guys doesn't know how to properly address or handle customers!!

Maria- Owner, if you're reading this, Nestor is not good manager material and you should look for a better employee who you can trust to properly do their job and run YOUR business!! I do not appreciate the service that was rendered to me today!!!! And him speaking in another language in front of customers other that English is VERY unprofessional too!! I wish i could give this place ZERO stars!!! Do...

Yes, my name is Abrahn and I visited the fruitvale location Cybils and I ordered a supreme combination, to only receive a 30$ pizza that contained peperoni and sausage, of course it had the cheese and other various vegibles, but no salami? In my experience a pizza is not a combination with out salami! Furthermore I had paid for the pizza and a side of chicken wings totaling just under 50$, the manager wouldn't concider doing anything to satisfy me nor a refund, the location was filled with people waiting for the bus, and alcoholics and drug addicts were all around the immediate area? I left and took the food home to only find that it was cold and it tasted horrible, and I mean horrible, not fit for human consumption, the establishment has long forgotten that when selling prepard food is that 1st the food must be properly prepared and have some symbolense of taste worthiness. They didn't care at all about me the customer, just the collection of the money! And I will never visit a Cybils...

Hello everyone this is Hopper. I had to delete my original post due to issues. I had been coming to this establishment for 7 plus years. The original owners sold the business about a year ago, and that ownership old a credit to me, which I found myself in the area . So I thought I'd drop in and use my credit on an order larger than the credit was worth, which was not a problem to pay for the difference. I was informed by the new management they couldn't understand how I could still have a credit. I explained to them that I was a loyal customer, and I used to frequent the place two and sometimes three times a week whether it be for lunch or dinner. Then they proceeded to lecture me as though I was a nine-year-old child, and not a grown man. This went on for a few moments at which point I told them thank you but no thank you can keep your credit and I will no longer be a customer of this establishment have a...