KFC — Restaurant in Oakland

Somehow I got the impression that this would be an easy last minute dinner options. The kids were hungry and so I thought oh I'll just get them some chicken and everything will be wonderful when we get home. Little did I know that they had some of the challenging employees. I had four meals I had to purchase I had to repeat my order three times. Three of the orders orders were the same. And with the meal came the ever-loving sweet loaded drink. I asked for a cup holder because I had to carry for drinks and wouldn't you know it oh, they didn't have a holder they gave me a box that they put chicken in to carry three of the drinks. I hadn't walk through the door when the box starts collapsing. I asked for help but do you think anybody moved by the time I got to the car all the drinks were on the parking lot. Never will try this place again at...

I'd give it -01 stars if it was available.,horrible cs. I'm feeling under the weather & decide to run into the drive through. I order a REAL SIMPLE ORDER..."I'll have a 3pc; leg n thigh..just the chicken"..idiot black girl on the mic keeps asking "Is this a #10?"(@ least 5 times)..i said omfg!!..i roll down to the window to repeat my order..she then says "Well that is the #10!"..i stare at her like she's some stupid chicken girl. I say "So IT IS!!!"...I am the CUSTOMER. YOU are the person taking the stupid order. Why is it that EVERY OTHER KFC can process a simple order except THIS stupid KFC?! I do not need to look at the menu board to "confirm" the "#" FOR you. THAT is YOUR JOB. NEVER ARGUE WITH YOUR CUSTOMER. Whomever does the training at this location should be terminated.

Avoid this one until...

THEY GAVE AWAY MY ORDER!

Sent a complaint via website, but they have a buggy form and can't enter city or restaurant number. We'll see what happens.

From the complaint: When I went inside, the person was at drive through window. I waited, not seeing my stuff at the boxed display for online orders. She came over and I said I'm here for pickup and showed her my phone with details. She said, "This is for you?" I said yes. She confirmed the order items and said to wait a minute. She then went to the drive through window again to try and catch them. She couldn't. She then talked to the person preparing food, and he began preparing my order again. I knew she gave it away, but didn't say anything in case either of them MIGHT TAMPER WITH MY FOOD! Not the first time there's been an...