Pagarung Thai Cuisine — Restaurant in Oakland

I've been ordering from this restaurant since 2016, always good food except last night on 3/20/22 I ordered two plates of noodles and a side of egg rolls. When I got home and opened the boxes, I found that the food was actually rotten. Both the noodle plates were the consistency of wet bread, with a sour and repugnant smell, not at all like what I had received previously. The egg rolls were only a bit burned but got thrown away with the rest of it out of caution. I called the restaurant but they had already closed, and when I called in the morning they told me they could not refund my purchase because it was not the same business day, but ended up refunding me anyways in cash as part of their excellent customer service. However they completely denied that there was any problem with the food, saying no one had ever complained of this before, but I do see one similar review here on google. There were other people eating in the restaurant who did not seem to have any issue with their food, so I don't know how it happened. In the end they have great service and a beautiful restaurant, but please check your boxes...

The cashew chicken I ordered to go that I have been loving around the world in many Asian cuisine‘s for the past 40 years was the worst I ever had. The chicken was obviously frozen and re-frozen multiple times and tasted worse than cardboard. The Rice and cucumber salad were fine because you couldn’t fudge on that. This was on 8/26/2022 around 5:30 PM. I do sympathize with restaurants that are doing poorly and must resort to things like this but I had to say something. I speak fluent Thai and I often get great food and service by asking what’s good over the phone and they’re amazed when I come in and see I’m not Thai. This time I did not because it was the first time I’ve tried the place. Obviously, I...

Used to go here for my all things Thai and was sad when they closed for remodeling, then covid hit and extended their closure. Sooo happy to report they are up n running! At least they are for pickup/delivery. Hoping they reopen for indoor dining soon. In the mean time the food has returned! If you haven't eaten here yet you won't be disappointed, try some today for pick-up so you know you'll return when they open for indoor dining. Everything is bomb, my favorites are the spring rolls(the peanut sauce is the bomb!) And of course the Mango...