Peet's Coffee — Restaurant in Oakland

Ordered 3 half pounds of house ground for Melita drip. When I got home the ground was too coarse. Called and was told I would have to make another trip in soon to get replacement. They needed to be able to resell it. That alone is troubling that they would resell a food product that I have in my possession. My schedule is such that it is extremely difficult to arrange time to make another trip there so I couldn’t say I would be able to make it in within a few days. So too bad for me! Also, I had already poured one of the half pounds into my container which is when I discovered the Coarseness, so Manager wants to resell that????

Manager wouldn’t give me her name. I’ve been going to Peets in other locations for decades and never had a problem. Also, these were each put in one pound bags. When I picked up coffee, I could see the person at the grinding machine having problems using it and asked for assistance. Obviously he needs better training and I shouldn’t have to be inconvenience because of it. I didn’t get a receipt either that should have been...

Deleted my review from 2 years ago since the customer service at this place has to be the worse of any Peet's I've visited and I worked at peet's about 12 years ago so I've visited a ton of them.

I placed an order at 6:50am on a Saturday. They are supposed to open at 7 which is when their orders come in on their screen. They opened the doors at 7:07. No big deal they are people too and life happens. Plus it's the weekend.

However, it was 7:25 and my drink wasn't ready. To make it all even worse, at about 7:30 I am told the oven isn't on for food and it will be about 15 minutes before the oven is warm enough. Are you kidding?

A list of drinks to be made and the one barista who started the morning already complaining about the 5 drinks on her screen. Complaining about 5 drinks is hilarious.

No update on drink times. No greetings as you walk in. No food for at least the first 40 minutes of store opening.

I left there at 7:38. What an absolute joke of an establishment. Management needs to do way better. Pretend like you...

Not only is the place beautifully and modernly constructed, but the staff is overall friendly. I've only had one encounter with a worker who seems a bit forced to be polite but she doesn't come off as rude.

Half of the experience is the way you're treated in a food and/or beverage environment and the experience here is pleasant. I went to the peet's on Dimond for years and it's actually the one I worked at for a few years quite a while ago. This place, however, is my new go-to coffee spot because of the staff, the location, and the way this place was constructed.

If you haven't been here, do yourself a favor and come check it out. There's a reason it takes almost 30 minutes to get your coffee on a regular weekday. With that said, order in advance and you'll be in and out the door if you're your way to work. Otherwise, come in, order your drink, and just...