Pizza Hut — Restaurant in Oakland

I stopped going to Pizza Hut years ago because the location closest to our house was just bad. Bad service/staff just didn't care whatsoever about anything. My husband and I gave it a shot a few weeks ago, and it seemed to have maybe gotten new management/staff, so it was better. Well, that was short lived. While the staff does seem better at face value, the quality is still crap. We went tonight and ordered a pizza and 16 boneless wings. The order took quite a bit longer to make than online said it would, which isn't really a big deal at all. HOWEVER....when we finally got home and opened the food, we immediately decided we had made a mistake giving them another chance. Half of the wings had no sauce on them at all, and they were supposed to be honey bbq. The breading was also soggy...absolutely disgusting...Then we grabbed a slice of pizza...the "crust" was severely underbaked and soggy. So much so that it was literally wet. When we picked a piece up, it was completely limp and floppy. Insanely unappetizing! We even went as far as taking a bite. Immediately was disgusted at how mushy it all was, and the sauce didn't even taste right! It was just an incredibly disappointing experience..the only thing that was right was the other half of our wings had the correct sauce on them...which is not saying much. We will absolutely never ever...

I ordered a large supreme pan pizza with a $10 coupon, thank God, because it would have been over $16 We were so hungry for their pizza. Was hoping my last pickup was just a bad cook & was looking forward to this. When I picked it up I thought they gave me a medium because it was so small. Was really hungry for a good Pizza Hut pizza but was very disappointed when I got home with it. There was hardly any sauce, cheese, or any of the toppings you get on a supreme! I was very disappointed & won't be getting it again. I'll stick with Milano's in Somerville,TN. A large pizza is large & you get plenty of toppings & delicious homade sauce. Pizza Hut used to be yummy but seems they have decided to down size everything with their pizzas. Miss what you...

Get more staff about to help customers. I am not from Oakland, so I called to make sure where they were located. I asked about placing an order and was told she was the only one there and preferred I ordered online. I ordered 2 Big Boxes online. When I arrived I called to let them know I was there. The phone switched over to the answering service. The answering service said they would let the store know I was there. I waited approximately 10 minutes when I noticed customers going in the store. I then went in the store and notice 3 people working in the store. The lady at the counter apologized and said she was trying to train people and run the store. It would be nice if more than 1 experienced person was in the store, especially at lunch time...