Culver’s — Restaurant in Ocala

Hi..my name is Jose coffman..I'm the pest control guy that is servicing this location. Met with manny..and today decided to try this out for the first time..off of work..considering I live close by..I must say upon arrival to the drive thru..was immediately greeted and so very polite..I ordered a sourdough combo and a chili...I felt so comfortable with the immediate service and professional attentiveness..I would like to congratulate and give credit right from the start to SHANYA that took my order in such a professional and friendly way..and also her assistant at the drive thru..ANYEA.. at this new location.in ocala. I will definitely spread the word about the amazing service and promptness with the service I got today.and the food was great!! I hope this message gets to MANNY...this crew is definitely excited and dedicated..looking forward to continue to service ur...

Had all my order messed up, while picking up thru curb site. Had 4 orders and all of them have something messed with it. The fish sandwich smelled really bad, so I had to go back to drive thru to have them replace it with a chicken sandwich. Ask them for missing item from the order and finally after some wait, they gave me the replacement order and I drove off as I still had few hour drive down the interstate. When I looked into the bag. They still didnt give me the requested missing items and the chicken sandwich looked like they had it dropped on the floor and put back in the box. You can see it in the attached picture. $60 some dollar worth of order that was not even worth $6 dollar; due to missing item and wrong order. Since I was already on the highway; I didn't wanted to turn around and asked them again...

Let's start off...We stood waiting at the counter for good amount of time. Employees walking by. Then finally a girl said have you been waited on??? Ummm No! She says ...I will be back to get your order off she goes.

Now to the food here, My burger was cold took it up to the counter ..waited and waited then finally a girl walks up asking if I need help.. told her the burger is cold. they supposedly made me a new one. Cook said it's hot and steaming. That burger was so cold my cheese wouldn't even melt. My husband's burger was cold too. Cold fries. We Wasted $25.00.! bye Culver's you will never get our business again. This was 2 pm middle of the day and...