Marco's Pizza — Restaurant in Ocoee

Horrible customer service! I placed an order for delivery on 5/11. Somehow the delivery guy stated that my tip had been update to $50.00. He called and spoke with his manager (at least that’s what he said) and she told him that she corrected it there would no issue. The next day I check my account and see that I was in fact charged a $50.00 tip. Called the store and spoke to a “manager” and was told that they saw the mistake and I would be refunded in 3-5 business days. Five business days later no refund. My husband calls the store and speaks with a “manager” first he was hung up on and then told oh someone will call regarding the issue. Not one single person has apologized or seemed concerned that their employee would change my tip amount and that I was overcharged. The customer service has been horrible when this was a “mistake” made by their employee. I have not been rude or irate about the incident and didn’t even make a big deal when the guy showed me that tip was somehow changed to $50.00 because I thought that it would be corrected as it was a “mistake” made by...

We've been sitting here for about 30 mins waiting on an order to be delivered that would have never come if I hadn't changed the payment method. Called to pay with card instead of cash only to find out JACOB (supervisor, so he says) hadn't fully submitted our order! Well unapologically, he offered to just throw a 10 dollar coupon on my account for the next time after I asked how we would be compensated. Then said the order is being made now and should be delivered in 20 minutes. Then said he ended to "wrap this up" because he had to make my order. So I asked wrap what up? He goes this conversation. At that time, I immediately cancel the order because you don't get to screw up, speak nasty to me and expect for me to give you my money! I don't know what world JACOB lives in but he needs to be more efficient, pleasant, considerate, and competent to work in management if that is...

Love the pizza here. Their flavored crust is the best part. But I called the location to order a pizza around 9:10 and I got no answer. So I ordered my pizza online for pick up. Store hours says they close at 10pm. I placed my order around 9:25 and got a confirmation number to pick up at 9:53. Around 9:45 I called the location to question a coupon I received in the mail. They told me they were closed. I questioned the order I placed and the lady told me the order would not go through because they were closed. This is upsetting because this is the second time they have told me they were closed with at least 15 prior to their hours of operation. I’m glad I didn’t waste my gas driving up there but I still wasted 20min waiting for a pizza that...